I ordered a brand new saddle. Came in and caused me pain…well chronicled four years ago on this forum. When I questioned it in a text that night and said I was at dinner and couldn’t talk but wanted to talk to him before he left town because I wasn’t happy, he called me during my dinner specifically ignoring what I said that I wasn’t available. He proceeded to yell and tell me that I was wrong. I won’t go into specifics but he attempted to be very intimidating.
He came back with his wife and she remedied the situation and I tried about 6 saddles and got one with different design that worked better for my very long femur. He should have known that the saddle I ordered would not have worked.
I I paid for custom Custom but got one off the rack.
I asked for pony panels and was told I didn’t need them. Turns out I did.
Last straw was when he came out to check my saddle maybe two years ago and didn’t say that he had been fired by Custom. Had he worked on my saddle this would have voided the warranty. As a former fitter for them, he knew this.
I won’t go into the other financial complaints I have about seeng multiple people in one barn.
I would not work with him again. Ever.