I just went through this looking for new barn for my horses w/ various needs. I am NOT a competitor (heck, I’m lucky if I even get on my horse a few times a year) but top notch care is my priority. Here is what I look for and/or ask:
I look at:
-Are facilities and grounds maintained? Fences in good condition (not falling down or held together by twine)? Run-in sheds safe? Are the barns in good repair? Are the barns clean?
-Are pastures maintained, weed free (within reason) or at least mowed regularly to keep the weeds down? Is there an over-abundance of manure in the pasture and run-in sheds?
-Is there ample grass?
-Do stalls have ample bedding? Do they smell? How big are the stalls?
-Do horses look to be in good body condition?
-How does the hay look? Does it smell fresh?
-Do borders look happy or do they look stressed?
-What areas are available for grooming?
-What do the rings look like? Is the footing in good repair? What type of footing?
-Is the feed room organized? Do I see medications and supplements labeled? Is there a feeding chart?
-Do the stable hands and/or barn manager/owner appear happy? How do they interact with the horses? Do they talk about the horses with you? Do they know their names? Do they appear personable? Do the stable hands speak any English?
-I spend a lot of time observing the interaction of the employees with the horses.
-Do boarders seem reluctant to talk to me? If I ask them questions are they vague and beating around the bush about something? Or do they genuinely seem happy?
I ask:
-Is feed provided? If so, what type and how much? Will they feed owner-provided feed if I desire to have my horses on something different? Will they soak feed if needed? Will they feed three times a day instead of twice a day if needed (and is there an extra charge?)?
-Will they feed supplements? Do they require them to be pre-bagged or in smartpaks?
-What kind of hay is provided? How much? Is it by weight or number of flakes or free choice? Do they use a consistent supplier or do they change suppliers frequently? Do they grow their own hay?
-How many hours are horses turned out? What time is turn-in / turn-out? Do they switch seasonally?
-Are horses turned out in mixed herds or in same-sex herds?
-How many acres are the pastures and how many horses per pasture?
-What does their pasture maintenance consist of? Do they rest pastures? Do they rotate pastures? Drag and mow them?
-Is there an extra charge if my horse needs 247/ stall rest for a period of time?
-Do they blanket in winter? Put on fly masks/fly sheets in summer?
-Do they provide hay in the pasture during winter months? If so, is it square bales or round bales?
-Do they upcharge board in the winter for extra hay provided?
-Do they have a barn vet and farrier? If so, am I allowed to use my own or am I required to use theirs?
-Do they allow outside trainers?
-Are boarders required to be in a training / lesson program?
-How many boarders do they have? What is their capacity?
-Are all boarders competitive or are there any “hobby-ists”?
-Do they have experience with older horses and horses with special needs?
-Are they comfortable handling emergencies and first aid until the vet can arrive?
-What is their experience? How long have they worked there?
-What is the turnover rate of the barn staff?
Some of the above questions I would ask the barn manager but I would also be asking boarders to see if whether the info I got was consistent.
Absolutely get a copy of each contract. Look for attention to detail and inconsistencies in what you were told. One barn sent me a contract (after I had tentatively made arrangements to move there) and the language of the contract was not right for my situation - they sent a contract for a private pasture for two horses. Then didn’t seem to think it was a big deal when I sent it back and asked for them to revise the contract to fit my boarding situation. Everything needs to be clear in writing or I don’t count on it happening.
I also go by ‘gut’ a lot, as someone else mentioned. I’m moving tomorrow, and I had found a place initially that checked all the boxes but still didn’t feel like it was the right place. Something felt off, even though the people were friendly, the facilities looked amazing, and the horses were well cared for. I then looked at a place that was farther than what I wanted (40 mins from home), but after spending a short time there and seeing how the owner interacted with the horses and the peacefulness of the facilities, I literally had a sense of comfort come over me. It just felt “right”. The owner was loving on the horses, showed me selfies she had taken with some of the boarders horses and told funny stories, genuinely loved what she did. This was big for me… the owner of my current barn still doesn’t know my horses names and I’ve been there two years. I want my horses to be cared for and loved like their own. You’ll know when you find the right place.