I absolutely despise the post office.
I once sold a pair of breeches on Ebay to someone who needed them within two weeks. They were to go to Ohio. I live in Michigan. I included a tracking number. Where does the package go? It was like a “Flat Stanley” that you may have sent out in grade school. The package went all. over. the. fricken. United. States. Yeah, those breeches got to visit Wisconsin, Tennessee, Kentucky, I think even Georgia, before finally ending up in Ohio to a not-so-happy buyer. Luckily, they too could see each destination the breeches ended up at and didn’t give me a bad rating due to the time it took for them to receive them, but I still felt bad. I also purchased a text book for class that I needed ASAP and the book was sent via SmartMail (I think?) which meant UPS had the package and then gave it to the post office, who sat on it (mind you, 10 MINUTES FROM MY HOUSE) for 8 business days!!! I even called to see if I could pick it up. My response? “Sorry, ma’am, we do not know where your package is.”
DH works for UPS and although it is a little more expensive, they provide a free tracking number, free insurance (up to $100 I think), and I never have to worry about my package being delivered to someone else (which did happen with the post office after a very expensive Dover purchase - status said “delivered” when in fact it wasn’t, but I had to “prove” it with the PO- luckily neighbors were honest - well, they DID open the box but they probably had no idea what to do with Sport Medicine Boots and a fly mask, haha- so they did bring it to me).
Unless I am ordering something under $20 I will NEVER use the post office. They seem to play the rules to their liking and they never seem to want to assume responsibility.