Looking for current feedback. Customer support was not good in the beginning. What is your experience. Thinking about it for lessons.
Went back and did a better search. Sounds like customer service is still not the best. Thanks.
I really want one and keep going back and forth between the Pixio or Pixem and the Soloshot 3. Soloshotās facebook page is RIDDLED with terrible reviews from equipment issues to terrible null customer service. Pixioās page has none, but itās clear that they are actively deleting any negative comments. Post will show 10 comments and you click on them and thereās only 3.
I have the soloshot 3. It has worked quite well for me, but I dread the day I have a problemā¦
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My other issue is that I havenāt seen any videos with a decently zoomed in shot. Iām a novice dressage rider and film A LOT of my rides so that I can go back and see what Iām doing wrong. But from what Iāve seen posted in different groups, the soloshot doesnāt zoom in very well?
It doesnāt zoom in super close, thatās true, I also ride dressage and it has been āgood enoughā for my purposes. I have no mirrors and inconsistent access to trainers so this is a good way to at least watch my ride, and if I stay near-ish to it I can certainly see well enough what I need to.
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Iām glad someone posted this! Iāve been looking into ātrackersā. Iāve found searching instagram with the product hashtag is a good way of seeing actual footage! One video I saw of a jumping round w/Soloshot, it was smooth zooming until the horse/rider was close, and then it jumped around. Iād be disappointed in the results if Iād dropped the amount of money the system costs.
There are some customer reviews on Pixio/Pixem that support is very bad, and even sometimes unresponsive. I really want one, but concerned about if I have problems. I have seen some youtubes that look good and posters are happy. Apparently Soloshot states not for indoors, so that xād it out for me. Here is their short set- up video:
Iām looking to buy the Pixem and set up real time lessons with my trainer through a Movensee subscription. Would love any feedback people have on the device.
On Soloshotās FB page, itās riddled with bad reviews. On Pixioās FB page, youāll see ā15 commentsā, but when you open the thread, most have been deleted, so I would imagine they are removing any bad reviews. I would like to purchase the pixem myself, but am struggling to find some good feedback out there.
Iāve finally figured out my SoloShot and am getting reliably good results. I did have a freak out last night when I thought it didnāt catch the jumping portion of yesterdayās lesson, but apparently my miniSD card was suddenly too slow, so it started filming at a different resolution (which was fine) and saved that file in a different folder from where it had saved the video of the first half. I donāt know why this happened because I am using one of their recommended miniSD cards, but now that I know where to look for the video, I think itās ok (it always chunks out long sessions into 15-20 min files, which is great, it was just a question of where to find the other file).
Iām hoping to iron out the kinks in my Pixio set up next winter ā¦ though perhaps by then I will be tired of this level of scrutiny! Iām taping mostly just lessons, so 1-3x per week, and itās pretty humbling to see your mistakes right there on film over and over and over.
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I got a Soloshot 3. I tried it once and loved it, but the base stopped charging. I emailed them but it took forever to get a response and it wasnāt helpful, so I sent a message to their facebook page. That was a lot quicker, I could talk to a person real time and they are getting me to mail it back so they can send me a new base for free. I havenāt had a chance to mail it out yet, but Iām glad that they are giving me that option. It doesnāt work as far as tracking indoors, but I am happy enough being able to set it up somewhere it can at least video the whole indoor arena. And it canāt pick you up as far as tracking if you are within I think 30 feet, so as long as you set it up somewhere that you wonāt pass closer than 30 feet to it, it should follow you fine and zoom in enough to see you. The video quality was pretty good. I really need to send my broken base in so I can start using it again.
I have a Soloshot 3, and have to give it mixed reviews. I 100% believe that being able to video all of my rides has been the single biggest contributor to my improvement besides my coach of course, and being able to video my entire ride is invaluable.
When I bought my unit last year, I had a minor issue and the customer service was amazing, they sent a replacement unit no questions asked. Unfortunately that unit had a major malfunction (one of the gears broke randomly, not due to mishandling or anything) - again, customer support was fantastic and they sent me another replacement unit right away; I so they replaced two faulty units within a couple of months of my original purchase.
I havenāt had many major issues with the current unit, knock on wood, but the tracking seems to be iffy with the latest update. It has had some poor tracking moments/rides where I miss absolutely everything, but other rides it works perfectly well.
When I first got the unit, the tracking was so-so, but the picture clarity and field of view were excellent. With subsequent updates, the tracking has improved drastically but to the detriment of not-so-great picture quality, and very broad field of view.
It seems that every update is a gamble with whether or not it will work for your particular unit; some updates do wonderful things to some units but make things worse for others. Doesnāt seem to be a rhyme or reason.
Unfortunately SSās customer service has been reportedly awful since about Septemberish. You used to get a reply and assistance within 48 hours, now itās touch and go whether or not youāll get a reply at all.
I have also heard accounts of some units just ā¦ not working out of the blue. Either the base or the tag goes on the fritz one day and thatās that, you have to get a replacement.
So, all in all if you had asked me last year if Iād recommend the SS, Iādāve given you an unequivocal āYES! Go buy one yesterday!ā However itās much more of a gamble with customer service and some units just simply not working or breaking down.
Would I purchase my unit again? Yes, in a heartbeat. I truly believe it was a gamechanger for my riding.
Allusion, can you share more about how you use yours? Iāve only been regularly using mine for a few weeks, and Iām down to just filming lessons. Itās so much content, itās hard to make time to review! Do you have a routine for how you watch? Do you generally watch the whole ride, or just certain parts where you felt you were having problems? And how do you use that feedback for your next ride?
For sure, do you want information on how I calibrate the unit as well, or just my review routine? Iāll start with that and you can let me know if you want more information - I love to chat!
For my review routine, I try to watch my rides as soon as possible afterwards. I film my whole ride, and try to take mental notes throughout my rides/lessons of things I want to watch for in the review. I load all of my files to an external hard drive and keep all of the files so that I can go back to past rides to compare. When I film my flat rides, I tend to skip around and donāt necessarily review the entire ride, but can get a good sense as to what Iām doing and what I want to work on next ride.
I will try to watch as much of the rides as possible, but sometimes I do just skip ahead to the parts I know I want to review from my mental notes. I donāt watch most of my warm up or cool down, for obvious reasons (boring). Because Iām a hunter/jumper, I can skip a lot of waiting around and watch my rounds. I do a lot of re-watching certain jumps, watching certain moments, or even reviewing footage in slow-mo.
It has been a game-changer. Being able to consistently watch my rides has been invaluable, I can finally see what my coach sees. For instance, last winter I was developing a bad leaning habit, and would swear up and down that I was sitting straight - well the footage didnāt lie, and I could see exactly what I was doing, and I was able to correct it. Also, itās amazing how little some jumps look on playback when you swear they looked monsterous riding up to them. There have been many little habits that Iāve been able to break because I can see myself doing them consistently and canāt argue with the video evidence!
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Iāve had a Pixio since December of 2016 and I absolutely love it. Happy to answer any questions about it, Iāve had next to no issues with it. My only complaint is that because of the beacon system, I donāt usually use it for clinics. Itās not hard to set up and doesnāt take very long, but I donāt want to ask the rider before and after me if they mind me walking a lap of the ring in order to put them out. I consider that a minor issue though, since itās the beacons that make it so good and make it work so well in the indoor.
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