I’m very sorry to hear that. For what it’s worth, you can get a beautiful Equipe black leather, black fleece, or white fleece, or both covers if you want… And yes it’s expensive, but the quality and customer service…
I just got the black fleece because my gelding doesn’t need anything drawing attention to his waistline :-).
I’ve ALWAYS gotten prompt refunds–once when I asked to switch from one item to another that was less expensive and again when it was decided not to carry Equestrian Stockholm products (which I had ordered). By prompt I mean that hour.
Seems like that was what people were complaining about…they had ordered something that the store didn’t actually have, like your equestrian Stockholm product you wanted. Glad you got your refunds.
She emailed me after she saw my complaint, and I told her she needed to cancel my order. I have not heard back from her at all, or from her “company.”
Save your money, go somewhere else!
I did hear from her, and requested my order be canceled. I was refunded the money. Then, a week or two later, my item arrived unannounced…and then i was charged for it.
Glad to have gotten it, however, it was a Hansbo fleece I ordered in January… to be used in the winter. Good thing mother nature hasn’t taken her meds, because I may still get the chance LOL. Also I would’ve been ticked had i purchased one elsewhere and then had to go through the hassle of returning an item that had been canceled.
Saw a plug for this store from Kastel of Denmark come across my newsfeed with the store owner beaming. Hoping this place gets their act together, I hate to see people getting problems with their orders!
My tack trunk arrived about 12 weeks after I ordered it (the Centerline website states that trunks take 6-8 weeks) and the monogram was not as I had ordered it. Mind you I had contacted Centerline about 10 times (phone, online chat and email) asking for the status of my trunk order and didn’t get a response until after I contacted my credit card. The trunk arrived with the wrong monogram so I immediately contacted Centerline and asked for them to either fix the monogram by ordering a new vinyl panel or provide me with a trunk cover to match with the monogram it came with (long story on the monogram, but I have unique initials so didn’t want to do the traditional monogram, but that is what I ended up getting). I was told they would “get it done immediately”. They responded right away that time. That was on March 6. Today is May 2 and after at least 5 emails and two online chats inquiring about the status of the trunk cover (website says these take 3-5 weeks) they responded today for the first time and told me that they are having “some issues with PW as far as speediness goes” and the cover is “about two weeks from completion”. So 8 weeks later I don’t have a trunk cover and it looks like it’ll be 3 more weeks before I might have one.
I did order some Back on Track hock wraps in the midst of this because I had a store credit and I got them a week or 2 after ordering because they didn’t have them in stock. No big deal, but I could have gotten them much quicker from another retailer.
I suspect that they have very little inventory in stock at any given time, which gives rise to a lot of the frustrations that we’re seeing (mine included). Which is too bad because they “carry” a lot of nice stuff.
So they have announced they are expanding their store…so need more room for things they don’t stock?
Horrendous customer service. I ordered a pair of breeches over six weeks ago and was informed they would ship in the next two to three days. Following considerable emails back and forth (because they never answered the phone), the breeches still had not arrived from the vendor and I’m a week out from a show. The store owner then informs me the breeches have indeed shipped and there are no issues “I’ll have them for the show!” …but no tracking. Should have known better. After following up three times for tracking, and being three days out from the show, I find out the breeches did NOT ship. The cowardly owner, whom I requested to speak to multiple times, did not return my calls, but left her assistant to help order new breeches from another vendor. They were incorrectly ordered by the owner, and the assistant did not have any ordering authority/credit card info so I had to pay for overnight shipping myself. Well…here we are the night before the show and I still have no breeches due to yet another delay. This could have been avoided if the owner had actually taken the time to confirm tracking before ensuring me I’d have my pants. I still had time to find an alternative at that point. I will NEVER do business with Centerline again and recommend avoiding them at all costs if you actually need your order. This has been a horribly disappointing experience that they have yet to make right.
Any updates? Business owner now has opened a deluxe training facility. I was hoping to check out the store while horse shopping in Wellington.
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