Has anyone else had issues with customer service at Centerline Style in Florida? I ordered a half pad from them at the beginning of December and was sent the wrong item. I contacted the store right away and was told the correct item would be sent out along with a return shipping label so I could send the wrong one back. More than a month has gone by and I haven’t received my item. I have called and left several messages at the store, emailed, sent messages via the “live chat” option on their website, as well as contacted them on Facebook but no one ever returns my calls. From the comments on their Facebook page, it seems like I am not the only one having this issue. Does anyone know how to get a hold of this store, or have they gone out of business??
I have had issues with them having the wrong colors listed on their website. I ordered a bridle that was advertised as being available in brown, and it wasn’t. Nobody told me anything until I contacted them two weeks later when I still hadn’t received a shipping notification. Thankfully their online customer service gave me a refund the same day, though I was pretty disappointed that they were claiming to have stock that they didn’t. Another poster on here had a similar problem with them mis-representing the colors they had available.
Perhaps contact your CC company to make a claim, that will hopefully at least get you your money back.
They are in business, or at least they were a month ago. I ordered two LeMieux pads from them in November. They notified me the following day that the pads were backordered, in case I needed to cancel/change the order. The pads were then shipped within the timeframe they predicted.
I’m disappointed to hear that you’re having a negative experience with them, because I really like the products they carry, and planned to order more. Please update this thread when you have resolution!
I have had issues like that with them (as have family members when they’ve tried to buy me gifts). Calls to the store are never answered or returned; emails usually two weeks until you get a reply. In my experience, the quickest response was filing a grievance with Paypal (or your CC company) and I got my refund the next day.
I will never order from them again after having several bad customer service experiences in a row. Now I feed my LeMieux addiction by buying direct from the UK!
Since the owner so enjoys free advertising here, seems a good time to make use of her presence on this forum.
@The Blonde & The Bay
I have had several problems with them not sending merchandise etc. So have other friends of mine at the barn that I ride at. I refuse to give them my business anymore
I’ve been pleased with the customer service I have received. So far, both of my orders have occurred in a timely manner. I did have one incident where I ordered 3 items, one of which was a $5 face brush, and the wrong one was sent. I emailed, but got no response (during busy holiday season) so I called the store and got a prompt apology and the correct item was shipped out.
I ordered 3 items from them that appeared to be in stock. It took quite some time to ship, but they then told me one item was not in stock and offered me another color. I promptly emailed them back my color choice. I received one of the three items several weeks later but not the one with the new color choice, or the third item of the order. I then received an incorrect refund and had to go back and forth a bit. I am no longer interested in shopping with them due to that experience and very similar experiences amongst friends. I like to shop stateside here and there for the exchange rate and there are just so many other places to order from nowadays that offer better/correct service.
I have had good and bad experiences.
Good:
I “live chatted” on their website, asking when a certain size Le Mieux half pad would be back in stock. They said either that day or a a few days later. Well they were having a one day only 25% off sale, so I asked if there was any way I could purchase the out-of-stock size that day while the sale was still going on. They said absolutely, and immediately added the out-of-stock size to the drop down menu so I could purchase it. It shipped the next day.
Bad:
I purchased some Equifit boots from them. In short, the boots were not at all up to my quality expectations and started showing some serious wear in 10 uses. After contacting Equifit, they seemed unwilling to make it right. I live chatted Centerline Style, explained the situation, and asked to return them even though I had had them about a month. They SEEMED super helpful, and basically said yes. They just asked that I email more details including photos, which I did right away. It has been almost 2 weeks now, and I even emailed them a second time- no response.
(Side note: Equifit is now working with me to rectify the problem, so no hard feelings with them.)
I ordered from them a couple of weeks ago for the first time, and the package arrived last week. Two items were correct, one was the wrong color, and one has yet to appear. I haven’t had time to deal with it yet but am planning to call them tomorrow.
I fortunately have never had an issue with them. I ordered a hat from them once, and when shipping was delayed for whatever reason they sent me a free tote as an apology for the wait. Hopefully everyone here who has had issues gets them sorted out soon!
Given the facebook page is covered in similar complaints, but it appears at one point in time they actually delivered what was ordered in a timely manner, I suspect they are struggling financially…
I’ve ordered a couple things from them recently with no issue. Just placed another order before I saw this thread… so hopefully all goes well! But I also sent them an e-mail about 2 weeks ago and never heard back… 
They have not logged in to the forum since last November.
Less than two months ago, approximately when they started having problems.
They changed user name and deleted the signature line referring to the business.
And usually if you tag someone, they get an email notification - though that can be turned off.
This is a user who solely posted to advertise the business in the first place, but it was still worth a try to tag.
Hello, all!
My name is Lindsey Auclair, I am the owner of Centerline Style and am incredibly sorry to hear of your bad experiences. Each comment is being responded to individually and I’d like to address any concerns you may have.
I absolutely love being part of our clients lives, even in the smallest way, so I take it very personally that we’ve let you down. I offer no defense for any frustration we’ve caused, only heartfelt apologies and assurances that we’re working diligently to improve.
We are just into our second year of business and have admittedly grown much faster than anticipated. Staffing has been a major sticking point in our small town and unfortunately most of the customer service has fallen on me. I, in turn, have fallen short. Our team and specifically myself are spread much too thin and the last months have been a challenge. But of course none of our difficulties should affect you. Our clients trust us to perform as promised and in some cases we’ve missed the bar. I want to assure you that we are doing everything we can to get back to a point where we exceed your expectations every time.
I am am happy to report that we have a new group of team members in training, a new inventory system has just launched and we have fixed the errors in our messenging system. Further; no call will go unanswered. Emails will be returned within twelve hours. Live chat is operating daily from 9am - 9pm. I am committed to this promise and look forward to offering nothing but the best service.
I personally am working until I can no longer keep my eyes open in an effort to do the job you count on us for and that won’t stop until everyone is satisfied. I can’t express enough how much your patience means during these growing pains. I sincerely love every conversation with clients and look forward to many more. It is a privilege to do something I love daily and I’m eternally grateful for the opportunity to fulfill your expectations again.
If you have a specific concern, please contact me and I will personally attend to it. If there are any outstanding issues that I have missed, please let me know! If we have something you’re coveting but you’re cautious to order, just give us a call and we can check stock. 800-409-1772, info@Centerlinestyle.com or via live chat at CenterlineStyle.com
I’d like to add a hearty thank you to those who have expressed both their concerns and their excitement, hearing about both help us improve which is what we’re after! Wishing you all a wonderful start to the new year!
Gratefully,
Lindsey
Hey there! As a fellow skeptic, I appreciate your critical thinking, but you’re categorically incorrect. I created my account when I purchased a young horse to chat about training. He unfortunately has a heriditary condition so I’m not riding much, hence the lack of coth activity. I’ve never had a signature line with my business nor have I ever advertised on forums. I have posted opinions on girths because I’m fairly obsessed with a few and love talking about how fab they are. Cheers.
https://www.chronofhorse.com/forum/s…%7D&btnSubmit=
Except that the majority of these posts linked above are what I would consider advertising, no?
No.
The black friday one ok but the rest? Simply discussing tack like we all do.
Anyway, mods are there if you feel it’s advertising, just report it.
It’s just a small business company trying to do their best. Mistakes happen, they are trying to fix it as promptly as possible… Relax.
I met Lindsey last year when some friends and I visited Wellington. Not being the GDF “type”, I felt like I stuck out like a sore thumb not being thin or tall or blonde or oozing the confidence of the mega rich and several vendors simply ignored me. Lindsey, on the other hand, was helpful, friendly, and patient despite me asking about a million questions about Le Mieux saddle pad colors and then waffling back and forth on which one to buy. I liked her and have tried to support her by giving others gift certificates to Centerline.
I agree it was a mistake to put business posts on the forum and it is, indeed, not acceptable to have long delays in shipping or customer service inquiries. I work for a different tack shop and know how important attention to these details is. I hope it’s all part of the learning and growing process and hope the issues are resolved soon because I really like having them around to shop from.
