Props to Dover Saddlery

[Jo]

I feel like we are all quick to complain (myself included, for sure!) so I wanted to be sure to give kudos to Dover!

I got tossed big time over the weekend and wanted to replace my helmet, despite not landing on my head. I contacted Tipperary to enact their replacement policy. It took a few days, a few E-mails, and a few failed phone calls to get anywhere but I was told that they do not have any stock of my particular helmet and would not have any until May at the soonest. The only option available was to contact the original retailer (also out of stock) or another online retailer.

I reached out to Dover, got a hold of a great rep named Caroline G. She tracked down the best answer possible - that Dover would replace my helmet, honoring Tipperary’s replacement policy, despite my not having purchased my helmet there.

New helmet has been ordered and is en route! Above and beyond service from both Caroline G. and Dover!

[Arelle]

I love them; I just wish they’d quit changing the store lay out. To their credit, I’m proving that the model is good for sales since I’m only over there a few times per year and in the midst of all my searching for what I actually went for - I end up buying a bunch of other things I don’t need.

The real question from me is, which Tipperary did you get? There’s a rose gold Tipperary with MIPS that was calling my name the last time I was there.

[xeroxchick]

In my experience, Dover is great. I got a pair of Jean breeches and the first time I rode in them with some friends they were just falling apart! It was a Sunday and I contacted Dover, sent them pictures of how the breeches were rubbed away and they immediatly sent me a new pair, sent me a pre payed postage to send them back and all was good. On a Sunday.

[NaturallyHappy]

How nice of you to post this!!! I, too, love Dover and buy almost everything from them even though they are not local to me.

[Tha_Ridge]

@Arelle

There’s a rose gold Tipperary with MIPS that was calling my name the last time I was there.

If you’re referring to the Windsor, get it! I got one at the end of February and it is the most comfortable and well-fitting helmet I’ve ever owned—and I’ve had multiple GPAs, Charles Owens, Samshields, etc.

[xeroxchick]

The Dover store here in the Atlanta area is wonderful too. They even took a lot of time with my husband fitting his safety vest.

[Jo]

@Tha_Ridge

If you’re referring to the Windsor, get it! I got one at the end of February and it is the most comfortable and well-fitting helmet I’ve ever owned—and I’ve had multiple GPAs, Charles Owens, Samshields, etc.

I talked to Arelle offline and yes, recommended the Windsor to her. I like mine better than my GPA First Lady!

[BAC]

I have always had good service from Dover, they even accept returns of unwanted Christmas presents without the tags if the item was unused. And now we even have a local Dover store in the area.

[Jo]

And… my helmet showed up on Saturday even before the tracking number showed any movement! Yay!