I have an unhealthy obsession with the Clothes Horse between the quality of work and the customer service. I saw on their Facebook page that they are having a horse clothing sale today.
So if you were holding out for that custom scrim or cooler, today’s the day!
BTW, I am definitely not an employee just an overly-enthusiastic fan.
We appreciate your love of quality items! Thank you!!! <3
I have been to the Clothes Horse workshop in New Jersey. It is more like going to a tailor/custom clothier than a factory. You can pick your fabrics right off the bolt and meet the ladies who are working at the sewing machines as well! It is awesome to see a quality, successful (and woman owned I might add!!) business thriving and providing the quality horse wear that we all admire. So many of our products are now fabricated out of the country that it is also a joy to be able to purchase these beautiful items that are 100% made in the USA.
What a lovely post! I’ve forwarded it on! Thank you!
[QUOTE=chunky munky;8277911]
I have been to the Clothes Horse workshop in New Jersey. It is more like going to a tailor/custom clothier than a factory. You can pick your fabrics right off the bolt and meet the ladies who are working at the sewing machines as well! It is awesome to see a quality, successful (and woman owned I might add!!) business thriving and providing the quality horse wear that we all admire. So many of our products are now fabricated out of the country that it is also a joy to be able to purchase these beautiful items that are 100% made in the USA.[/QUOTE]
Me too. Worth the drive to Cinnaminson, NJ if you are kinda close. They’ll let you cruise around and look at all the raw materials before you pick yours out. Very nice, and it would have been even better if I had had a fat wallet at the time.
It’s how you would have ordered all the clothes for your honeymoon in the 19th century.
Manufacturing QUALITY products in the USA , THIS is what will get this country back on track… Love this company.
I must be the only person who has had a bad experience… 
I called and ordered some fabric and trim swatches so I could custom order a tack trunk cover. I never received the swatches and never got a call back or follow up. So I ordered elsewhere…
Halfhaulting, I sent your reply to Katrina and she would like for you to email her directly - katrina@theclotheshorse.com
The Clothes Horse endeavors to return every phone call and send every sample ordered or requested, but occasionally things do fall through the crack, as none of us are perfect. Please do email her and tell her what happened. She would like to communicate with you. Thank you. 
^^^
I knew that would happen!
I get the sense that The Clothes Horse’s owner really takes customer service seriously and is quite involved with the orders. I have always been able to work out quotes or talk about exact colors and modifying existing horse clothing with Katrina. (In fact, I owe her an e-mail, lol).
Halfhalting, try and give 'em another shot. IME, one always gets out of custom ordering what one puts in. That is to say that the more precise you can be with details or measurements or examples or pictures, the better the product comes out. And that’s true with everyone from chap makers to trunk makers.
But The Clothes Horse is refreshingly great because
They know what I mean when I ask for something custom. (I can’t tell you how many horse clothing customizers (on the West Coast) can’t figure out what I mean when I say I want piping or grosgrain ribbon added to a blanket. They ask me to describe what I want in detail…. and I get scared, like I’m having to teach them something that’s common in their industry.
The Clothes Horse doesn’t mind my persnickosity. I assume this comes with the Custom Horse Clothing mission. But too much detail can make some blanket people unhappy, as I have discovered (with a bit of surprise).
Much better to go with a company that sets the bar for quality and attention to detail than to try to show another where it should be.
Halfhalting, definitely give Katrina another try. She is wonderful and her products are stunning!! I have a TCH wool cooler that I bought secondhand and it is scrumptious!!
I also second trying again. I know Katrina and I had an email get lost in communication and she was so apologetic even though it was entirely my fault.
I’ve used west coast based companies as well and haven’t received the knowledge, customer service, or quality.
Katrina is awesome. The thing I most appreciate is that she knows exactly what to do… I never have to worry it won’t be right. I love seeing our horses all dressed up at the shows!
Another plug for Katrina and TCH - incredible products, and great people!
Halfhalting - Definitely give Katrina a chance to make this right for you. I highly doubt that you will be disappointed.
Katrina is fabulous! Give it a second chance, just this weekend I emailed her on Sunday afternoon, not expecting a response til Monday (not wanting a response til Monday- I turn my Blackberry off on Friday, no work on the weekend!) and 15 minutes later- BAM- response. Just awesome.
Thanks everybody for the kind words for Katrina and TCH! I already ordered what I needed but I’m sure I will have more custom orders coming in the next year. I promise to try again!
Another 4 thumbs up for TCH! I’ve used them on many occasions with a couple of different employer’s over the years. They treated me like a VIP customer when I ordered only a couple of sale/clearance itemd for a small time local farm, or when I had a huge custom order with logo work that we had to tweak for different sized products. Katrina is great to work with, the customer service and the quality of the products make them the easy choice for me no mater what the price point is.
By submitting your email, you agree to our Terms of Service and Privacy Policy. You may also receive promotional emails from The Chronicle of the Horse. You can opt out at any time.
For Customers
Company
Terms of Use
