Anyone have any experience purchasing stuff from Royal Equestrian Collection (based in CA)? https://www.royalequestriancollection.com/
I bought an item a month ago…granted it was hard to find and out of stock everywhere else, so I took a chance that this place might have had one lying around (odd size). Didn’t get a shipping confirmation, so a week later I email (nothing) and call - was told the item had to come from UK and that would take about 2 weeks then ship to me. Okay, no problem…I just wanted to make sure the item existed and would get to me at some point. Now, it is 4 weeks and the item still hasn’t shipped to me. I email…nothing. I message in FB (told they don’t have it yet, but no follow up response to a question). I call - voicemail and no answer.
In the meantime, I ordered another item (very common and easy to get anywhere - but their price was especially good). That hasn’t shipped a week later either.
I am fine if there is a delay, but I am getting very concerned that they are not communicating or answering calls/messages. The only good thing is they’ve not yet charged my cc…so if I need to cancel and order elsewhere, I should be okay without a big fight.
Curious if anyone has had good experiences ordering? Am I just too used to Amazon Prime and getting my stuff in 2 days?! LOL