Step by step instructions for resetting password

First, go to this link:

Enter your email address, and you should get an email titled “Your login details for Chronicle Forums” which reads:

Dear [username],

You have requested to reset your password on Chronicle Forums because you have forgotten your password. If you did not request this, please ignore it. It will expire and become useless in 24 hours time.

To reset your password, please visit the following page:

When you visit that page, your password will be reset, and the new password will be emailed to you.

Your username is: [username]

To edit your profile, go to this page:

All the best,
Chronicle Forums

If you get an error message that says:

The address that you have used to request a new password is not valid. Please request a new address be sent to you by using this form.

… then go ahead and click the link and request a new link/address and try again.

When the process is successful, you will see this message in your browser:

Your password has now been reset and emailed to you. Please check your email to find your new password. To change your password, please use this form.

When you see that message, that means that a SECOND email is on its way to you with a new temporary password. You cannot log in with your old password, and you cannot change your password. You MUST check your email again for the second message, which is titled “Your new password for Chronicle Forums” and reads as follows:

Dear [username],

As you requested, your password has now been reset. Your new details are as follows:

Username: [username]
Password: 12345678

To change your password, please visit this page: http://www.chronicleforums.com/Forum/profile.php?do=editpassword

All the best,
Chronicle Forums

With THAT PASSWORD, you should be able to log in. You can click on the link in the email, log in, and then change your password. Or you can just go straight to the BB and log in… but you MUST use the temporary numerical password. Not your old password or a new password that you made up. You MUST use the numerical password to get logged in the first time. Once you’re in, you can change your password if you wish.

IMPORTANT! If the password doesn’t work, please try hand-typing it rather than copy/pasting it. The password is 8 characters, numbers only.

If you get an error message that your email address is unrecognized, that means there is no username in the membership database associated with that email address. Please try any other email addresses you think you might have used.

If you cannot recall what email address you used to register, OR if you no longer have access to that email address, then fill out this help request form:

If you do not get any emails at all when trying to use the password reset form (NOT the help request form), check your spam/bulk email folder or try turning off your spam filter.

Erin, just wanted to say thanks for all the hard work you are doing, we really appreciate it (from an aol user, old board lurker, just signed up on the new coth)

Edited the original message to add…

If the new password emailed to you doesn’t seem to work, try hand-typing the password rather than copy/pasting it. Apparently there is a space in the email after the 8-number password, and some of you might be accidentally including that when you copy/paste.

Please make sure you are typing in JUST the 8 numbers and not any spaces!

Erin, I am still having problems getting in with bhrunner06. im sure it is the fact that i have aol, but i thought i changed my email to yahoo, and im still not getting the email. is there a possible way to join bhrunner06 and bhrunner06temp?

thank you so much for all of your hard work! i love this new board!!

never mind erin!! it is fixed !! thanks again!! :yes: (i love these smilies!! )

just try again. And again. And again
I had to try about a jillion times…at first I didn’t want to try more than once a day since I thought it would clog up the server but since Erin said it was ok…day before yesterday I just kept trying…and yesterday I tried again…and today here I am!

Yayyyyyy!!!

I was having serious COTH withdrawls.

BTW I am an AOL er on Firefox on my laptop and the emails from the server are coming through just fine (there were like…17 of them…I had to go through each one in the order they came in to find the one that was buried in there that wasn’t “invalid”)

Keep trying those of you that are “locked out”!

Thanks for the help.

I had issues getting on a week ago. Did the password reset but it took me a bunch of tries before I got one of the resets to work. Have no idea what I was doing wrong but at least it’s finally working.