Tack Hunter?

[Draftmare]

I saw an ad for this app on Facebook, and decided to give it a try. Looked around a bit, and then started listing a couple of items as a test. I am wondering if anybody has sold tack on this app successfully? They don’t make any mention of how buyers pay sellers, though they do say there are no paypal fees. They also say that all shipping is on them, and that they will send a pre-paid shipping label for items sold. Seeing as how they take 15%, I am not sure how that will cover the shipping, paypal fees, and make them any money… The nice thing about this app is that they show you exactly how much you will get from your item after they take their cut, unlike eBay where you have to calculate that on your own.

Just curious if this is a legit way to sell tack, and if anybody has successfully sold tack through them.

[rockonxox]

Facebook by itself with Paypal as the payment method has always worked for me. Nobody takes a cut of it. I include my shipping cost and the cut Paypal would take into the items payment as well, so I’m not losing out on money. If you are just selling some stuff here and there I wouldn’t use an app like that. If you sell major quantities (which I don’t) maybe a different story. Also, this Tack Hunter seems really new and I can’t find enough about it to be able to trust it. So new that the website makes it seem sketchy due to lack of information. Domain name purchased in June 2016, last FB post in October 2016, No posts on twitter other than retweeting (it looks like) since October 2016 until just a couple days ago saying to get their app, instagram that website links to doesn’t work, LLC was online filed for in May of this year. They could be really great people with an awesome service… but I wouldn’t feel comfortable at this time using this service.

[hunter51]

I wanted to warn people against using this app. I never received a shipping label for an item someone purchased and have been asking daily for two weeks with empty promises of sending it to me. I just checked their Facebook page and there is a slew of complaints under Visitor Posts re: earning not being transferred, etc. My earnings have also not been transferred from a previous transaction and many seem to be waiting 20+ days to get their money. Too bad, it could’ve been a great app.

[kaya842]

I have a deep seated hatred for this stupid app. I have never attempted to sell anything through it so keep that in mind. I have had 2 transactions through Tack Hunter both of which went absolutely terrible. The first time the wrong item was sent, and the correct item was sold out from under me (the seller took money from myself and someone else) and it took weeks, close to months to get a return. The second transaction, almost the exact same thing happened. I made an offer on an item, the seller approved and the money came out of my account. Two weeks later the seller messages me saying they “forgot” to take down the ad as they had already sold the item (nevermind the fact that sellers have to press the “Approve” button when someone makes an offer). Again it takes several weeks to get a refund as the Tack Hunter people are impossible to get in contact with and took forever to take action on getting my money returned (which is a VERY straightforward process with PayPal). The second time I opened a PayPal claim against tack hunter and it was resolved shortly after that. No way in heck I would deal with that app again.

[Pancakes]

@hunter51

I wanted to warn people against using this app. I never received a shipping label for an item someone purchased and have been asking daily for two weeks with empty promises of sending it to me. I just checked their Facebook page and there is a slew of complaints under Visitor Posts re: earning not being transferred, etc. My earnings have also not been transferred from a previous transaction and many seem to be waiting 20+ days to get their money. Too bad, it could’ve been a great app.

Same just happened to me. This poor person bought something from me and her money is gone but I’ve never gotten a shipping label and I’ve never gotten a reply via email. I can’t cancel the transaction. I’d sell it to the person outside the app but their money is still in limbo. Horrible. I have about $20 in the app I would like to get paid out in earnings but I doubt I’ll see that money now. I wonder what’s the deal?

[seabreeze]

@Tack Hunter COTH poster is the owner of the app. Maybe you can private message him/her and get some insight as to what is going on.

[Pancakes]

Well things look they have been resolved on my end, I got my shipping label finally and my check for my last sale is supposedly in the mail.

[hunter51]

It’s been 18 days since I haven’t received a shipping label for an item someone purchased and it’s been 9 days since someone accepted an order that They purchased and I haven’t received me earnings. I’m out $40+. For a company that earns money for each transaction, they are not providing the service promised. Screams fraud to me.

[hunter51]

@seabreeze

@Tack Hunter COTH poster is the owner of the app. Maybe you can private message him/her and get some insight as to what is going on.

I sent numerous messages via email and Facebook and just receive the same runaround. If they are backed up, then they need to stop accepting orders until they can provide the service they promised.

[seabreeze]

Copy of email from Tack Hunter today:

Hi Everyone,

TackHunter was created to create an easy, safe, and fun way for the equestrian community to buy and sell all things equestrian. Over the last year, we’ve created an amazing community of over 30,000 riders downloading and using the app. We’ve been amazed at how patient, understanding, and supportive our community has been during our growing pains.

We would love nothing more than to continue growing the TackHunter community, but cannot justify doing so at the cost of great customer service. We are going to pause all marketing, development, and app upgrades until all customer issues are resolved and processed. In the meantime, we will also be focused on pursuing one of the two options:

Consider offers from qualified community members to purchase and take over the TackHunter app:

We think the TackHunter community has grown into something truly special. Although the app has outgrown our current team, we know it could truly become a staple of the equestrian community with the right management behind it. For the next week, we will review and consider offers from qualified community members that are interested in acquiring and taking over TackHunter. We will only consider offers from community members that are trusted, experienced in the industry, and can provide exceptional customer service.

Please send all inquiries and questions regarding this issue to admin@tackhunter.com

Begin to wind things down. Responsibly:

If we are unable to find a qualified and trusted community member. We will begin to wind things down responsibly. We will provide more details if that time arrives, which may be up to 30 days from now. Please understand that we are currently behind on processing orders and redemptions. We understand that this is incredibly frustrating, and that this is the reason for this email. Although our response times may not be as quick as they once were, we assure you that no customer request will be overlooked or disregarded. If you are currently experiencing an excessive delay for your shipping label and/or redemption, please respond to this email and we will make things right.

Some other FAQs:

Can I still use the app?

At this time, yes. We would not recommend purchasing anything that you need immediately (e.g. I need this for a lesson this weekend). We will send an update once order processing time becomes normal again.

My order/redemption is stuck in processing

We are assigning all of our staff to work on these specific issues until they are processed and resolved. We understand that the amount of time it is taking is not acceptable, and that is why we are sending this email. Any customer service issues not dealing with these issues (e.g. updating shipping addresses, horses, etc…) may be delayed until we take care of the issues mentioned above.

I love the app, is there anything I can do?

Currently, our focus is catching up on redemption processing and order processing. However, we greatly appreciate all of the offers for help and support.

[drafting_dots]

Too bad, I really liked this app and thought it made selling so much easier not having to deal with flaky facebook people or being gouged by ebay…

[Jo]

@seabreeze

@Tack Hunter COTH poster is the owner of the app. Maybe you can private message him/her and get some insight as to what is going on.

That user hasn’t logged in since January…

[seabreeze]

@Jo

That user hasn’t logged in since January…

True, but users receive an email when someone sends a private message. I think it’s interesting that the email (the one whose text I shared) was sent not log after this thread materialized.

[Jo]

@seabreeze

True, but users receive an email when someone sends a private message. I think it’s interesting that the email (the one whose text I shared) was sent not log after this thread materialized.

Oh - I forgot about the E-mail notification! Good idea.

[hunter51]

Just a quick update. The app is ignoring all calls, emails, and social media messages and people who are being paid are complaining that their checks are bouncing. Unfortunately I don’t think any of us are going to receive our money for the past few months’ sales, not to mention the people who have paid for items, but the seller never received the label to ship it.

The email they sent on September 12 was not backed up by any action or customer service to try and remedy all these issues.

Not really sure what else to do - already filed with BBB which of course doesn’t mean much. These people basically just have a bunch of money in limbo and aren’t releasing the funds. So disappointed and angry.

[Dalton09]

We sold some items on this Tack Hunter site and never got payed. Tried several times contacting them with response. I checked the BBB in Louisville where they suppose o be and they have 22 complaints of non payment. I also filed a complaint.

[Pennywell_Bay]

@seabreeze

Copy of email from Tack Hunter today:

Hi Everyone,

TackHunter was created to create an easy, safe, and fun way for the equestrian community to buy and sell all things equestrian. Over the last year, we’ve created an amazing community of over 30,000 riders downloading and using the app. We’ve been amazed at how patient, understanding, and supportive our community has been during our growing pains.

We would love nothing more than to continue growing the TackHunter community, but cannot justify doing so at the cost of great customer service. We are going to pause all marketing, development, and app upgrades until all customer issues are resolved and processed. In the meantime, we will also be focused on pursuing one of the two options:

Consider offers from qualified community members to purchase and take over the TackHunter app:

We think the TackHunter community has grown into something truly special. Although the app has outgrown our current team, we know it could truly become a staple of the equestrian community with the right management behind it. For the next week, we will review and consider offers from qualified community members that are interested in acquiring and taking over TackHunter. We will only consider offers from community members that are trusted, experienced in the industry, and can provide exceptional customer service.

Please send all inquiries and questions regarding this issue to admin@tackhunter.com

Begin to wind things down. Responsibly:

If we are unable to find a qualified and trusted community member. We will begin to wind things down responsibly. We will provide more details if that time arrives, which may be up to 30 days from now. Please understand that we are currently behind on processing orders and redemptions. We understand that this is incredibly frustrating, and that this is the reason for this email. Although our response times may not be as quick as they once were, we assure you that no customer request will be overlooked or disregarded. If you are currently experiencing an excessive delay for your shipping label and/or redemption, please respond to this email and we will make things right.

Some other FAQs:

Can I still use the app?

At this time, yes. We would not recommend purchasing anything that you need immediately (e.g. I need this for a lesson this weekend). We will send an update once order processing time becomes normal again.

My order/redemption is stuck in processing

We are assigning all of our staff to work on these specific issues until they are processed and resolved. We understand that the amount of time it is taking is not acceptable, and that is why we are sending this email. Any customer service issues not dealing with these issues (e.g. updating shipping addresses, horses, etc…) may be delayed until we take care of the issues mentioned above.

I love the app, is there anything I can do?

Currently, our focus is catching up on redemption processing and order processing. However, we greatly appreciate all of the offers for help and support.

They need to post that on their FB page then. Because it is up and advertising for apps.

I hope people get their money back or can somehow recoup it.