Sigh, yep, I liked USEF because is wasn’t ClipMyHorse. I’ve just gone to re-watching old shows on youtube for horsey entertainment. I don’t remember who won 5, 7, 10 years ago anyway! 
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CMH was able to fix the error for me 
Thank you! I seem to be “in” okay!
As someone who can happily watch garden variety hunter trips all d*mn day, I like making sure my supply remains uninterrupted 
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Has anyone been able to watch older videos that were under “on demand” with the old USEF Network? I’ve been trying to find the LRK3DE XC replay from 2022 (or any year….) with no luck, it only shows very recent videos.
UPDATE: oops I found it nvm. It says I need premium, but it’s letting me watch anyway…hopefully it’s not a free 30 minutes then I’ll be prompted to upgrade. 150% will not be renewing if that’s the case @usequestrian
The quality so far is really poor, the video is constantly buffering so truthfully even if I don’t have to upgrade, I probably won’t renew my membership because the videos are essentially unwatchable 
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Constant buffering? Welcome to CMH.
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I’m resurrecting this thread because I’m going to scream. @usequestrian
I’ve already sent one testy email to USEF support. I thought I was sorted but apparently I spoke too soon because it was only a preview. After a few minutes, my screen was overtaken with an invitation to upgrade my USEF membership. Which USEF should already know is at the subscriber level because, during the aforementioned testy exchange, I was told they had me down as five (5) and needed to reverify my age…again. Which is hilarious because apparently a 5-year old can purchase health and vision coverage through USEF. Which I did last year.
Anyhoo. Every time I go to the USEF Network page where it invites you to link your USEF account, it opens a new tab and sends me to the same page… that I was already on, inviting me to link my account. And if I select a live stream from Desert Circuit… it invites me to upgrade.
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Typical experience for me. Clipmyhorse is the worst.
Honestly, to be fair, I haven’t really had a lot of the CMH problems other people have reported (I mean, through my regular CMH account) and if my budget had the room right now, I’d probably upgrade – especially if I could watch on my smart TV. I put the bitty free streams on and keep them on in the background while I work most of the day. I’m pretty easily thrilled.
So you know it’s bad if I’m this frustrated, trying to watch some of today’s Desert Circuit derby.
This USEF integration has just not gone well, at least for me. Someone from USEF emailed me back and said she thought some of the problems might be a clash between the two accounts and that she’d let CMH know (the implication is that this is all their circus?).
On the whole, I’d just say the changeover could’ve benefitted from absolute idiot-proof instructions and navigation that’s in your face at both ends. My suspicion is that there’s a design fail going on that’s rooted in failing to look at the interface and process from “the outside.”
What may be obvious to people who work on the USEF Network or for CMH, is not going to be to someone who’s not living it every day. And this just feels a bit hastily pulled off.
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This is why I cancelled my CMH premium subscription-because you really can’t watch on your smart TV unless you are an AppleTV subscriber. I am not, and I am not buying yet another pricey subscription to watch my pricey subscription. The video quality while watching anything from CMH on my computer is so uneven, that trying to project to my TV or even connect via HDMI cable just makes the image quality even worse. To the point that the horses are so grainy and blurry, you can’t tell a bay from a chestnut. I have sent CMH several customer requests to make the channel accessible through other streaming services, but a curt “no, we have no plans for that” is always the answer.
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I didn’t know that! I vaguely remembered reading somewhere there was an app and thought they had something standalone. I didn’t realize it was through Apple. I actually have an Apple sub as part of a package deal but I’m still not going to add another one unless I can figure out something to trade in the budget. Somethings, plural. Thank you, pending car repair bill sigh
Whenever these sorts of things happen I always suspect that some programmer or IT person probably sent up a warning or asked for additional resources and got talked over or ignored by higher ups.
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I am reminded of a former creative director who used to say “‘Everybody knows?’ No! ‘Everybody’ does NOT know!”
I also hate it when navigation and other cues are buried. I know it may look or feel dumb or cluttered to put things in users’ faces or repeat them but lord, doesn’t it cut down on the frustration.
I have a cmh subscription. I bought a firestick, downloaded the app and have no problems even though my WiFi signal is weak in the room.
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Whenever these sorts of things happen I always suspect that some programmer or IT person probably sent up a warning or asked for additional resources and got talked over or ignored by higher ups.
I’m sure this happened. Between CMH and USEF, only one of them is a tech company so I think we know who did the ignoring.
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I’ve not been too pleased with USEF network either. Screen freezing. Messages, over and over, about “technical difficulties” and handfuls of reasons the stream wasn’t working. I’ve had CMH for years and did not intend to renew… but warning to all, they will tell you your subscription is renewing the DAY AFTER it renews. Their “contract” binds you to another year even if you wanted to cancel.
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Typical and not unexpected.
I understand completely. USEF network could be a real mess. Clip My Horse isn’t any better (or worse). I seldomly try and watch anything anymore. I tried the Hunter Derby from Thermal the other day, but logged off when the feed froze.
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I’m not absolutely sure if it was the same company, but I only got out of one of those arrangements a few years back because I had given them a credit card that expired a few months after I signed up. Otherwise I would probably still be stuck paying for that subscription. Lol.
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Updating this post: I was able to access USEF Network on-demand on a laptop, but not an iPad. I’m happy to be able to get to it, but when I travel, I will want to use the iPad and I hope there’s a workaround… If anyone knows the difference, please let me know. Thanks!
Original post:
I logged into my USEF account (competing member), which was current, but I updated it through the end of the year anyway, just to be sure that I could watch Kentucky and anything else I would like to see. I got as far as the USEF Network page, but when I tried to watch some On Demand content, it would redirect me to logging on via Clip My Horse. I could actually get a menu and hear the audio of what I wanted to watch, but couldn’t get a picture. This happened over and over.
There doesn’t seem to be a way to watch this content without upgrading or creating a CMH account, which is not what the USEF statement says below:
“USEF competing members, subscribers, and fans will continue to have free access to all USEF Network live events annually. USEF competing members and subscribers enjoy the added benefit of access to USEF Network on-demand content.”
Am I missing a step?
Yeah, the interface, um, vacuums.
Sorry. Does not work. Has worked in the past but not today. The link from the USEF network email to the event I want to watch doesn’t even show it as a viewing option. Found on site. Tried to play. Nope. Found instructions in the tech help here and followed them. Nope. Logged out and back in again. Nope. 
Clipmyhorse is beyond frustrating unless you want to pay for a premium membership and, even then, the interface can best be described as kludgey.
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