I’m a vet tech so let me chime on because this really struck a nerve…
First of all, no one is torturing your pet when we take it to the back. There are many reasons why we don’t do things in front of owners but the number one reason is safety.
My job as a tech, whether I am working with horses or small animals, is to make sure your pet is given its care safely. Safety is the biggest concern for your pet, who can’t comprehend what we are doing and why we do it, you, who is worried about your pet, which is picking up on everything you feel, and us, the veterinary team who really enjoys a day where we aren’t getting kicked in the head or having our faces bitten off.
Your pet does not understand that we need it to lie still and not move when it feels a needle prick or feels the clippers vibrate. It comes to the hospital smelling sick animals, perhaps blood and death. It picks up on emotions from you and the other nervous pets that have been there. So while your sweet sunshine of a kitty may be a ball of purring fuzz at home, most times when she gets to the vet she’s already PO’d about having to get in the carrier, go for a ride and now has strange people poking and proding her in places no one but her should touch. So she wants to attack anyone and everyone she can, which could include you.
So we take Fluffy to the back and restrain her in ways that while they might look barbaric to you, are actually making it safer for Fluffy and us. We have a larger area to work in with our supplies around us, extra hands who are trained to help, plus safety equipment like muzzles and cat bags and gloves if we need them.
Yes cats will scream and dogs will whine but that’s because we can’t make them understand that if they sit very still while we try to poke that rolly polly vein in their back leg, we can get them back to you quicker. Most times I will refuse to do treatments or take blood in front of an owner. Not because I’m shady and don’t want you to see me torturing Fluffy, its because I know that you will try to help me do my job and might get us all hurt in the process because you aren’t trained to restrain Fluffy in a way where she can’t night you me or anyone else. I won’t allow anyone to hold a pet unless they are trained staff. This goes for when I work with horses too.
Ive told Olympic riders to stand to the side when we work on their horses. Not because I think they are incompetent but because some people just don’t know how to hold an animal for veterinary exams and treatments. Horse people especially can be dangerous because they see a horse react and automatically feel the need to correct the reaction, which makes the horse tense and uncooperative even more. During vet exams, trainers try to train instead of staying out of the way. It’s not easy and sometimes owners riders trainers can make it worse.
So there you go. That’s why we do what we do. It isn’t to hide our scary torture tactics or anything. It’s to protect you and your pet as well as us while trying to make it easier on your pet.
If that’s wrong in your eyes, keep moving around from vet to vet. Your reputation will show up before you do. We all talk, even if we are competition and the one thing we hate is a difficult owner. Difficult pets are ok but when owners create issues without finding out the reasons why we do things, you just make it harder on yourself.
I knew one woman who pissed off all of the equine vets in the tri state area by disputing their diagnosis of ringbone on her horse that when she had an emergency no one would go to her farm. She refused to listen to the vets in this small town, dragged her horse to each and everyone of them without paying her bills from the last one until finally they refused to see her. Not even for emergencies. She argued with all of them, bad mouthed them to the next one and behaved awfully every time she got the same diagnosis as the last vet. So when her horse coliced, no one, not even the cow vet would go see her.
Don’t become that lady for your animals sake. Just because you call a vet, it doesn’t mean they have to see you and if you cause problems at one vet, chances are the new vet will find out too. Talk to your vet about options before you pack up Fluffy and head somewhere else.