Paypal return shipping: there’s a lot more on the site.
You may use the Return Shipping on Us Service to obtain reimbursement of return shipping costs for items purchased online, if the following conditions are met:
- You must activate the Service before you attempt to submit a refund request, by clicking the “Agree & Activate Now” button on the Return Shipping on Us service website and logging in to your PayPal account.
- You must hold a U.S. PayPal account that is not suspended or limited;
- You must pay for your online purchase entirely using your PayPal account;
- You must meet the return conditions authorized by the seller or merchant; and
- You must submit a complete refund request of the return shipping costs (the "refund request”) related to that return within 30 calendar days of mailing back the returned item.
You will have 30 calendar days to submit a refund request from the date on which You returned Your item via mail.
In the event of misappropriation or fraudulent use of the Return Shipping on Us service, PayPal reserves the right to restrict the Service eligibility.
The Service does not apply to:
- Purchases made in violation of the PayPal User Agreement or PayPal Acceptable Use Policy;
- Immaterial or intangible goods and coupons purchases, and licenses for digital content and services;
- Items for which the return by post regular mail, courier or any other regular shipping options or services is already paid for or being paid for by the seller or merchant;
- Cash, traveler's checks, tickets, credit or debit cards, or any other negotiable instrument;
- Items that cannot be returned in accordance with the seller or merchant's general conditions of sale (e.g. the seller or merchant's authorized deadline for returns has passed, or the sale was a final sale);
- Costs associated with loss, theft, or damage to the item when it is returned;
- Items which are paid for wholly or partially in cash or any payment method other than PayPal; only the return shipping costs for items paid for entirely with PayPal may be refunded under the Return Shipping on Us service; and
- Purchases made more than 150 calendar days prior to submission of the refund request.
The Service does not apply if You are able to benefit from or have already benefited from another type of return shipping refund service or guarantee with any other third party.