FANTASTIC Customer Service and Product 
I treated myself to Fuller Fillies Checkmate Breeches in Autumn Red and Chocolate Brown Fuller Fillies Leather Huggy half-chaps (for Fall riding.)
Instead of going through Smartpak, I went through 16 Plus Rider (based out of the UK:)
http://www.16plusrider.co.uk
If I had gone through Smartpak (this was before they had tacked on “price match guarantee” on their products) I would have spent $224.90 including shipping.
Instead, I went through 16 Plus Rider (it took 2 weeks for the products to arrive,) and I only spent $125.00 (including shipping to the U.S.!)
Customer Service was GREAT! I didn’t read the FAQs until after ordering, and they require signature upon delivery. I quickly e-mailed them, and they changed the address with no problems to my work address. I received a separate receipt in the mail, and two days later, my breeches and half-chaps arrived.
So…I saved…$99.90 (and I now see that some of the Fuller Fillies items are on backorder through SmartPak.)
While I have not purchased from SmartPak before, my half-chaps arrived individually wrapped in tissue paper in a large resealable plastic bag with “Fuller Fillies” on it as did my breeches.