This isn’t a riding/driving/groundwork issue - but it is a product issue, and I’d like some input.
Valley Vet had a great buy on the lick n spin pony pops holder. They are the kind that hold the donut shaped pony pops/likits/licky things on a rod. As a holiday present for me/Ted, I decided to purchase, thinking that this way, it would simple to remove them (once the thing was nailed to the stall boards) - that way he could have them in the warmer months, and I could avoid the ant problem.
The picture on their site shows that the rod is kept in place in the holder on one end with a ring and a coddle pin - pick out the pin, pop out the rods, the pony pops come out.
Well, it came in the mail today, and they’ve changed the design. Instead of the ring and pin, it has two rings, at either end, the kind that you would have with a key ring. And they are very difficult to wind back through the hole to get the rod out.
So I started thinking, I have pretty good manual dexterity, considering I use my hands for scientific manipulations all day. But if I couldn’t do it without the holder being nailed to the wall, I certainly wouldn’t be able to do it when on the wall.
Which means that anyone with arthritis, anyone with a cast, anyone with a tendon injury, anyone with neurological issues affecting their hands…nobody could use this thing!
I called up Valley Vet - I have to say, their customer service is terrific - it was shipped to me and received in just a few days, and when I explained that I thought it had been packaged without the coddle pin, they also assumed (as I did at first) that it was defective.
They called back to say that the manufacturer had changed the design because people had claimed that their horses could remove the pin and then the pony pops were freed from the holder - however, given the consistency of these things, they still have to lick and nibble at them, it couldn’t be any different than a hanging ball.
Valley Vet had none of the other type, and they are checking with the manufacturer to see if they have any. As shipped, it is useless - it would take me so long to get any pony pop in there, and I’m afraid it would be difficult enough that I could bruise my hands. So unfortunately, if they can’t find the other style, they’ve lost the sale - through no fault of Valley Vet.
But it got me to thinking. Who makes decisions regarding designs of this sort? Maybe I’ve been talking too much with whicker about building a better saddle, and with Invite about gloves and etc., but if you make a design that is difficult for an able bodied person to manipulate, you’ve pretty much ensured that anyone who is disabled is out of the picture.
So - a long winded way of saying - regardless of whether the manufacturer can replace or not - I see this as an opportunity to educate them on “inclusive designs.” Why shut out part of your possible market? Judging by this forum there are plenty of people that have neuromuscular issues, arthritis, injuries (in fact, the more you’re around horses, the more issues you’re likely to have!). And I’d like to speak with the manufacturers and enlighten them.
Any comments? Suggestions? I realize that the lick n spin pony pop holder may not be on everybody’s “must have” list…but I think the more aware companies are as to who comprises their market, the more receptive they could be towards better product design.