I just had a very strange saddle shopping experience and need to know if I did something wrong or if this is how things go thes days. To give some background - it’s been about 20 years since I purchased a saddle (combo of lease horses with own saddles, etc). I have a new horse and am finally ready to buy something that actually fits me and him.
I went to a local tack store that sells both new and used saddles and I wanted to sit in several brands, various sizes, etc. the owner of the shop stopped by and asked if I needed help, which I did. Explained to her my situation, and then she abruptly told me that i was the third person who came in today to try saddles and she wasn’t going to give away her (considerable and sounded very good) experience away for free, essentially that she wouldn’t help me just for me to go buy a saddle elsewhere.
I was pretty confused because I don’t even know what saddle I want to buy (new, used, etc), and back in my day ( I am an old!) tack shops used to go out of their way, including doing fittings, to help people find and buy saddles.
So what am I missing? I understand her wanting to be compensated for her time and knowledge, but isn’t that why she works at the shop? Is this the normal service now at tack stores and I should just go to the reps and have them out? Or is this just a trial and error from FB marketplace now?
I definitely did not mean to offend this lady, as her shop has an excellent reputation, but I can’t help but be really put off by the whole experience. Any advice is welcome!