Anyone purchase La'mundial boots??

[QUOTE=misty57;6337183]
I ordered La Mundial boots jan 16 in Ct. The Check was cashed on Jan 18. Still have not seen boots. Called numerous times, still don’t have boots. Now no one is even answering phones.[/QUOTE]
Hi Everyone,

I apologize for any issues you have had with getting your boots or getting a hold of us on the phone.

If you are having issues getting through on the phone, please contact us at customerservice@lamundial.com. I check that email address personally, as does the Customer Service staff, so that is a great way to get in touch if you have questions.

-Genevieve
Marketing Manager, La Mundial Custom Boots

I ordered mine at the end of December, was told it would be end of April that I received them. They arrived May 10th, which wasn’t too far off. Wore them for 8 hours of teaching/riding the first day without even thinking about it. They look fantastic now that they’ve dropped and broken in, I’m really quite pleased with them.

My only real complaint through the entire experience was that there was no notification that they had been shipped out. It was pure luck that I happened to be home when they were delivered.

2012 March Purchase

I received my new custom dress boots (style #110 i think under hunter/jumper) in the mail yesterday and i love them! they arrived a few weeks early actually. i ordered mine while down week 10 at WEF this past march. while the sales rep was crabby and generally unfriendly and not very helpful, she measured me well and so far i’m very satisfied with the fit. i’m showing in them this weekend most likely and if they don’t break in perfectly, i will not hesitate to send them back for alteration. the woman my mom spoke to on the phone when we called to find out exactly when they were supposed to arrive was very nice and helpful.

my trainer and many people at my show barn have parlantis but when they saw my new boots, i got a lot of lovely compliments. they look beautiful for customs, are quite soft and supple (apparently they use the same leather as parlanti), and the custom silver monogram on the side looks really great. the price is amazing and my experience was overall, totally positive! :slight_smile:
i’d definitely recommend, especially since they’ve improved their customer service

Well, I now have received an email and a phone call and both have told me they will be delivered on Monday. I really hope so.

On may 30 La mudial called me and emailed me that the boots would be leaving on thur and delivered on Monday. This is monday, again no boots.

Genevieve- does La Mundial have any reps in New York, New Jersey or Connecticut? If you would be so kind as to PM me contact information to any reps in these states, I would greatly appreciate it. Thank you!

Got my boots yesterday. They look very nice and seem to fit nicely. Will ride in them today. While the boots are nice, customer service really needs to improve. Their seems to be one person in the company who gets things done. I think that if when I ordered them I had been told 6 months I probably wouldn’t have been so upset.

[QUOTE=SpicyMonarch;6358168]
Genevieve- does La Mundial have any reps in New York, New Jersey or Connecticut? If you would be so kind as to PM me contact information to any reps in these states, I would greatly appreciate it. Thank you![/QUOTE]

There is information on their website where you can find reps :slight_smile:

http://lamundial.com/reps.php

[QUOTE=misty57;6365297]
Got my boots yesterday. They look very nice and seem to fit nicely. Will ride in them today. While the boots are nice, customer service really needs to improve. Their seems to be one person in the company who gets things done. I think that if when I ordered them I had been told 6 months I probably wouldn’t have been so upset.[/QUOTE]
Misty, thanks for your comments and I really hope your boots work well. I am sorry for the delay and we are absolutely working to improve customer service. I know you are not the only one to have problems!

Genevieve

I have a pair of La Mundial boots with crocodile cap and trim. They took a little longer than promised, but they are beautiful.

I ordered a pair of La’mundial tall boots at one of the April shows in Aiken, and I was told they would be shipped in late July. Today, much to my surprise, I got a call from the shipper that they were being delivered today, more than a month ahead of when I was told! I have a really slim calf and finally decided to get custom boots instead of Ariats with a slim calf, and so far I think my new boots fit great :slight_smile: They are a little tall but I think when they drop down they will be perfect. So far, I am very happy!

[QUOTE=supershorty628;6365304]
There is information on their website where you can find reps :slight_smile:

http://lamundial.com/reps.php[/QUOTE]

Wow, I did not see that before! Thank you so much for posting, Emily. Even though Genevieve was already kind enough to contact me this is still a nice tool to have. :yes:

I ordered a pair from Equine Divine in Aiken late March, was told to expect them ~ July 4th. They showed up a couple weeks ago, about a month sooner than expected! they are BEAUtiful. They were a little tight on the initial walks around the house, and I did have to stretch the zipper/spur guard piece, (based on advice of measuring person) as the rivet was right on top of my ankle bone (ouch!), but I have since ridden in them a few times (practice and at a show) and they are now fab.

But, they do need a little more breaking in, before I’d ‘walk’ too far in them. but they sure are purdy!

Quality was as expected
Timing was better than expected
Fit is good, with minor modification on zipper/spur guard
Customer service was through retail rep, I did not deal with L’Mondial directly, but if I could not get the zipper guard comfortable, then we would ship boots to service center in Texas.

All in all, very good experience and for the price compared to boots currently on the rack, yeah, I’d buy another pair…

Another positive report: I ordered mine at Equine Affaire, OH and was told I’d get them end of June/early July. They arrived last week!

Quality: they are lovely. The leather is soft and the boots are gorgeous. I got lots of compliments walking around in them at the barn.

Fit: a little too tight and tall. But I hope this will improve as they break in. I was measured over bare legs, and the rep assured me they would add to the measurements to compensate for breeches/socks. Either they A: weren’t quite generous enough with the addition, B: the 4 lbs I’ve gained since then have all settled in my calves, or C: the makers know the boots will stretch with wear and these will be perfect in a few more rides.
Similarly they are a bit too tall and cut into the back of my knees painfully. I hope they drop an inch. Also, I have the zipper backs, and where the boot creases, the zipper digs into my heel. Very uncomfortable, but I had the same problem with my Sergio Grassos, so other than pre-emptive bandaids or gel bands, not sure how to fix this or if the problem will resolve as they break in.

I’ve ridden in them 3 times, and assess they still need more breaking in. However, they look exactly like I hoped, and for the price, I’d strongly recommend these for folks who can’t make an off-the-shelf pair work (I have very short legs and a full calf: nearly impossible to find ready-made) and are on a budget.
If I did this again, I’d be sure to wear breeches and socks to my measuring session and perhaps ask for a slightly shorter back than normal. However, the take-away is that I would do this again. In fact, my fair-weather-rider DH plans to order a pair at next year’s Equine Affaire.

From reading all the posts, it looks like the experiences folks had a year or more ago aren’t representative of what you get with La Mundial now. Kudos to the company and hard-working reps for improving their customer service. I look forward to having these boots for years to come.

Thank you so much for the positive comments! Just as you said, the boots are made to stretch and drop a bit (mine were tight at first and stretched to fit my legs). If you need help with anything else, just get in touch with us.

-Genevieve
customerservice@lamundial.com

[QUOTE=ElementFarm;6379432]
Another positive report: I ordered mine at Equine Affaire, OH and was told I’d get them end of June/early July. They arrived last week!

Quality: they are lovely. The leather is soft and the boots are gorgeous. I got lots of compliments walking around in them at the barn.

Fit: a little too tight and tall. But I hope this will improve as they break in. I was measured over bare legs, and the rep assured me they would add to the measurements to compensate for breeches/socks. Either they A: weren’t quite generous enough with the addition, B: the 4 lbs I’ve gained since then have all settled in my calves, or C: the makers know the boots will stretch with wear and these will be perfect in a few more rides.
Similarly they are a bit too tall and cut into the back of my knees painfully. I hope they drop an inch. Also, I have the zipper backs, and where the boot creases, the zipper digs into my heel. Very uncomfortable, but I had the same problem with my Sergio Grassos, so other than pre-emptive bandaids or gel bands, not sure how to fix this or if the problem will resolve as they break in.

I’ve ridden in them 3 times, and assess they still need more breaking in. However, they look exactly like I hoped, and for the price, I’d strongly recommend these for folks who can’t make an off-the-shelf pair work (I have very short legs and a full calf: nearly impossible to find ready-made) and are on a budget.
If I did this again, I’d be sure to wear breeches and socks to my measuring session and perhaps ask for a slightly shorter back than normal. However, the take-away is that I would do this again. In fact, my fair-weather-rider DH plans to order a pair at next year’s Equine Affaire.

From reading all the posts, it looks like the experiences folks had a year or more ago aren’t representative of what you get with La Mundial now. Kudos to the company and hard-working reps for improving their customer service. I look forward to having these boots for years to come.[/QUOTE]

[QUOTE=ElementFarm;6379432]
Another positive report: I ordered mine at Equine Affaire, OH and was told I’d get them end of June/early July. They arrived last week!

Quality: they are lovely. The leather is soft and the boots are gorgeous. I got lots of compliments walking around in them at the barn.

Fit: a little too tight and tall. But I hope this will improve as they break in. I was measured over bare legs, and the rep assured me they would add to the measurements to compensate for breeches/socks. Either they A: weren’t quite generous enough with the addition, B: the 4 lbs I’ve gained since then have all settled in my calves, or C: the makers know the boots will stretch with wear and these will be perfect in a few more rides.
Similarly they are a bit too tall and cut into the back of my knees painfully. I hope they drop an inch. Also, I have the zipper backs, and where the boot creases, the zipper digs into my heel. Very uncomfortable, but I had the same problem with my Sergio Grassos, so other than pre-emptive bandaids or gel bands, not sure how to fix this or if the problem will resolve as they break in.

I’ve ridden in them 3 times, and assess they still need more breaking in. However, they look exactly like I hoped, and for the price, I’d strongly recommend these for folks who can’t make an off-the-shelf pair work (I have very short legs and a full calf: nearly impossible to find ready-made) and are on a budget.
If I did this again, I’d be sure to wear breeches and socks to my measuring session and perhaps ask for a slightly shorter back than normal. However, the take-away is that I would do this again. In fact, my fair-weather-rider DH plans to order a pair at next year’s Equine Affaire.

From reading all the posts, it looks like the experiences folks had a year or more ago aren’t representative of what you get with La Mundial now. Kudos to the company and hard-working reps for improving their customer service. I look forward to having these boots for years to come.[/QUOTE]

In the grand scheme of the world, I consider boots a tad to tight, and especially ones that are Too Tall a “White Person’s Problem,”

Signed,

Someone old enough to remember when fugly off the shelf boots were always, always to short… as if by design! Oh, yeah, and I’m total Victorian. If the wasp waist were in style, bet yer butt I’d be wearing the corset that would kill me. But I’d look really, really good before that happened.

Enjoy your tall custom boots. They’ll get better for you.

[QUOTE=La Mundial Customer Service;6289955]
Hello Everyone,

I wanted to say hello as I am the new U.S. Marketing Manager for La Mundial Custom Boots. To those of you who love your boots - I am overjoyed; I have my own pair and love them as well! To those of you who may have experienced issues in the past - I first would like to apologize. As some of you have mentioned, we had issues with sales reps in the past who made inaccurate measurements and they have since been let go.

I am posting in this forum to let you all know that 1) we have established a new sales team specifically trained to measure for La Mundial Boots, and 2) we have grown our Customer Service team to ensure that all our customers receive excellent service.

To those of you who still have outstanding issues, I would like to invite you to get in touch with our customer service team at (561) 459-1629 (a Florida #) or customerservice@lamundial.com to discuss options to ensure your satisfaction. We now maintain a repair team in Texas, for basic repairs, and also offer repair services here in Quito for more extensive issues.

Again, thank you to everyone who has been a La Mundial Customer in the past and please feel free to message me at customerservice@lamundial.com if I can help you with anything.

-Genevieve
Marketing Manager, La Mundial Custom Boots[/QUOTE]

Sigh… the thing you aren’t telling everyone is that your Florida address is someones personal condo and not a business. AND the main thing to note is that you never offered advise for refunds - just repairs. I think anyone reading this thread should really understand no matter what La Mundial is not giving you a refund. Use a credit card that will do a charge back after the 90 days or do not buy a product from this company. I ordered a pair of boots for my daughters birthday. She had a pair of La Mundial’s before that were nice although I have done two full zipper replacements and added a patch over the interior of each boot. Boots took three months and did not fit. The ankles were so tight that she could not put one boot on and the other we could not zip up. On the one she got her foot into the calves were so big we could cross the sides over each other about 1/2 inch. The boots were two different heights as well. I called customer service - this great new customer service you are talking about - and was told I had to take pictures and email them to PROVE the boots didn’t fit. Seriously? No offer to remeasure, no offer to send them back and make them fit. No - I had to prove that they did not fit. I asked for an address to send the boots back to without reply. The Naples Florida address is a condo (um… Google Maps anyone!) that belongs to one Sonia Heredia Arteaga and I don’t see her name on the La Mundial website so I am leary about sending the boots to that address. I have a VISA black card and I am doing a charge back! I think this company is a bit shady - how do you operate an Ecuadorian company with a VISA account that charges to Naples Florida?

Do yourself a favor and don’t even go there…

I am glad that I read this thread update. I was just considering a pair, but not now. :frowning:

Got mine this year. Fit is okay, but leather quality is not great. Much prefer my premium ($900) Ariats. Baby soft and super comfy. These LM boots are a cheap leather.

Interesting… when I took my boots to a local cobbler to get a gusset put in (I foolishly opted out of one when I ordered them and then did a lot of activities that muscled up my calves, so I couldn’t get my boots on, oops), he was commenting on how nice the leather was and what good quality it was.

Not saying that to be snarky, just think it’s interesting.