I’ve lately had experiences with two different companies, and their customer service was excellent. If you have more good experiences, please add them. And note I have no relationship with either company except as a customer.
First off, SmartPak. I bought one of their branded fly sheets last summer. After a couple of weeks of use, the binding on the neck was hanging loose. I called them, and they said they were out of stock for the season. But they paid for repairs and promised to send me a replacement as soon as they came back in. Surprise! I got it today, about 1 month and a half before fly season. I’m delighted. Thanks SmartPak!
Second, Blundstones. (TLDR) During Covid I bought two pair of Blunnies as backups to my everyday boots. So I’ve had them since 2021, but unused and I certainly didn’t keep the receipt. My old Blunnies finally just died after at least 8 years of daily use and I had to bid them farewell. No worries: I had backups. I dug a pair out, put them on (comfy right away) but I noticed that the soles were sticking to the floor a bit. I went out to do chores, and to my horror, the soles were crumbing off everywhere I walked. OK. I had one more pair so I put those on. I had trouble walking in them immediately because one heel just fell apart.
I went to the Blundstone website and made warranty claims, complete with photos. I’ve received one pair already, and the second are in transit. I’m chuffed! Thank you Blundstones!