Same thing happened to a pair of Dansko clogs that I had. I was told you have to use them consistently so any moisture is forced out of the soles when walked on, or something like that.
Chewy is 10/10. I used to get my fat supplements from them, before my two air ferns. Once the box arrived empty at my door. I just called and they sent out a new one, no questions asked.
Smartpak is wonderful to work with. I appreciate them and their ultimate line has saved my wallet with a group of mouthy geldings.
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I’m sorry for the loss of your horse and Beagle. Our furry friends leave such a hole on our lives when they go.
Chewy never sent anything for my one horse that I did not build a profile for in my online account with them. They sent flowers, a lovely card, and a painting of my cat when he died and they sent flowers and a card for my last horse. Both of them had a little bio and a pic in my file. My friend got a card, a cute (very small) handmade stuffed cat, and a painting.
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Kudos for a positive post on companies (people!) doing things right. Too much negativity and complaining in our world and it’s fun to read uplifting anecdotes.
I second SP and Chewy!
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SmartPak - recently had an issue with the fit of a bridle I purchased from them. Contacted them via text. Awesome customer service.
HorseTech, Schneiders (SSTack), Riding Warehouse are also amazing.
