Which fitter did you use? I’m going through something similar with Stubben
I am in the NY reps territory, I don’t want to throw names around. Allegedly I should get an estimated ETA on the new saddles shipment this week…we’ll see. In the meantime, I finally have my old horse back after giving him over a month and a 1/2 off from ridden work and putting him back in the ancient Passier I had been originally riding him in 
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I’m in the same boat except with my ancient Ashland. It doesn’t even fit him great, it’s just better than my custom ordered saddle which never ever fit him and only made him more backsore and crabby. I’m in Ohio and my rep yelled at me when I brought this all up to her, basically telling me I was wrong about how the saddle fit. ??? Sorry I know my horse and I know when he’s uncomfortable. I’m sorry you’re also going through it.
The office has told me that I have to let them attempt to remake my saddle before they will consider refunding me. So off we go…what’s another 3 months of waiting 
Too funny. When I realized my Stubben was a problem, I went back to my ancient Ashland. I’ve been reconsidering bringing it back into action again recently 
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It’s the best!!! I wish they still made them I would have just bought another
WELP…the remake is here basically 8 weeks later…and I honestly have no words (in a bad way)
IMG_5961.HEIC (1.6 MB) IMG_5960.HEIC (1.5 MB) IMG_5959.HEIC (1.9 MB)
I don’t even know where to begin…they stuck with a 27 tree despite me sending new photos and letting them now that my independent fitter measured him as a true medium and he goes happiest in a medium Passier. I also have never seen rear panels filled like that before in my life…
I’ll be bringing it out to the barn this afternoon but I don’t see how this could ever possibly fit him if he has been going in the below Passier super happily with no sliding forward or weird hair ruffles:
IMG_5798.HEIC (1.5 MB) IMG_5799.HEIC (956.0 KB)
I really wish I could say I am surprised with the outcome of this based on the experience i’ve had, but it is still super upsetting and frustrating, in addition to being out money and time that could have been spent elsewhere more successfully 
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OMG that is so frustrating. with all of the $$$ we pay for a custom product, why do saddle makers get it wrong so often? BTW - I think you are trying to upload live photos so they are no showing up. Can you turn of the ‘live’ option and re-upload?
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its like they put dressage panels on a jump saddle? WTF?
And if we thought off of the horse looked insane……I literally was unable to put a girth on….I have zero words
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Gasp.
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What the actual…
So sorry that you’re dealing with this though. I’ve done the custom saddle thing before and had it not work out. I only buy “off the shelf” new or second hand now. A custom saddle can be great, if it’s done right! This is atrocious.
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I’m dying. It looks like a cartoon saddle 
How did anyone anywhere think “yes, this looks good to send to the customer now.” 
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Ummm. OP. Please, please get your money back. This made my jaw drop.
Also in no world has any TB I’ve ever owned been even close to the ballpark of 27cm. I’m sure some shrimpy, narrow-shouldered TBs exist, but your photos look like a typical TB and those horses tend to be closer to 29-31cm.
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I think it matters a lot what brand of saddle and where the measurement is taken. If you have a longer tree point or taller head iron saddle, maybe the measurement is taken farther down the tracing. This seems to be the case with Stubben based on their tree sizes and diagrams. Although clearly the tree on OP’s saddle is far too wide for that horse, so I would be inclined to go with what her independent fitter measured and compared with the saddle that seems to fit ok without mountains of flocking.
As an example, for my wide shouldered, high withers fatty mcfatterson’s (WB) measurements for Equipe saddles, when he’s at his most fit, he measures at 25 cm (and then goes in a +1 tree which I think is a 26 or 27 for his jump saddle so he can have the half pad he likes). The tree points are shorter. My actually wide horse goes in a +2cm dressage saddle or +3 jump saddle, and even then you are going to measure less than 30cm in that brand from the bottom of the tree points.
Brand definitely matters, I was speaking specifically of Stubben, and specifically of TBs.
That is absolutely the best possible outcome. I’m sorry you had to deal with this.
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Hallelujah, they agreed they wouldn’t ride their horse in it either and will be sending me a full refund 
While I wish it didn’t take months of back and forth to reach this point, i’m just relieved to be able to wipe my hands clean of it and move on 
Thank you all who have joined me on this roller coaster ride hahaha
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This was QUITE the ride - thank you for taking us along! Did they ever say, like, WHY they made a saddle like this?
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Absolutely ZERO explanation 
though I would have LOVED to hear the logic behind this absolute monstrosity of a saddle…but honestly, I don’t think they even know why they did what they did at this point
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That saddle is just mind-blowing. It really looks almost like they just picked a saddle at random (maybe one that was in the storeroom that hadn’t sold because it wouldn’t fit any known, living equine) and sent it to you.
Unbelievable!
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