So, I finally gave up my aspirations of attaining CWD so jump stirrup leathers today.
I first ordered them in November. I ordered medium black, which was readily available according to the website. They arrived a couple weeks later, and though they were marked as medium they were a good 6 inches shorter than what was listed on the size chart and according to the size chart measurements, they were smalls.
Thinking it was some sort of simple mix up I emailed CWD and after a few weeks and a bunch of rigmarole I finally got a return shipping label and sent them back.
A few weeks later my exchanged stirrup leathers arrived and lo and behold they were the exact same pair I had just sent back to them!!! I could tell by how I had taped up the plastic bag inside the box.
I was pretty pissed off by this time and was even more angry when I called CWD (long distance) who said that these WERE mediums, as that is what they were labeled and I had ordered the wrong thing. They told me to check the size chart on the website and when I did it was different than the one that I had ordered from in November. Lucky for me I had taken a screen shot of the size chart in November and needed it to back up my claims as CWD repeatedly tried to make it seem like I was in the wrong even after I sent them the photo proof.
The next couple of weeks and a dozen emails later (it took so many bc they would go days without answering me), they finally relented and said that they no longer made medium (now large according to new size chart) so jump leathers in black and they would have to special order them from France; it would take three weeks they said. I agreed and then never heard anything back from them for a month, so I got in touch with the lady I had been dealing with. She never answered me and after emailing everyone at cwd, my case was passed to someone else. She was very responsive for the first week, saying my new leathers were there and going to be shipped as soon as the old ones were returned (again). I hadn’t sent them before, bc even after multiple requests I hadn’t been sent a shipping label; once I finally got it, I sent back the old leathers (again). This was 3 weeks ago; they were confirmed to have arrived, but the lady I was talking to has apparently fallen into a sink hole, bc it’s been 2 weeks and probably 10 emails with no reply on getting my new ones.
Now here we are, they finally broke me. I called again today (long distance) and asked for my money back. Let’s see how long it takes them to refund my money… any bets? … mine is 6 more months.
Long story short, DONT BUY ANYTHING FROM CWD!!! WORST COMPANY EVER!!!
Please share to help others not make the same mistake I did.