Looking for advice or maybe just sympathy…
I have a small h/j lesson program, all of my clients own their own horses. I have a lovely group of adult ammy riders who are doing 2-3 lessons a week and hacks on their own on other days. They all are lower level riders, re-riders, nervous/anxious riders, are people I genuinely enjoy teaching, and we have a lot of fun and have success at our local show series.
However, currently I have one teenage rider who is a challenge, along with her parents, who have turned in to quite the difficult people to deal with. Don’t really want to dive in to all of the history, but current issue is that this particular student has not taken a lesson in 3+ weeks due to vacations and scheduling, and now wants to show in two weeks. I have a policy of at least two lessons a week prior to a show, and after presenting my scheduling options parents can’t get her there to get the lessons in. I let them know I am not comfortable taking rider/horse to a show with such little prep, and they are quite upset with me. I want student to show, but more important than a show is having a good experience and their money/my time be well spent. My policy and expectations are clear, I have been kind and have attempted to be flexible (within my scheduling limits), but they are quite unsatisfied/upset.
Am I being unreasonable? What am I missing. This is not the first issue with these clients, but I do like student and tend to try and make things work. But my emotional energy is waning. Thanks, all.