Extremley disappointed with Ogilvy Equestrian

[annaelizabeth]

[QUOTE=vxf111;7559308]
Also of random note is that yolo and the twitter author both like ampersands a lot and that’s a funny coincidence because few people use them regularly in bb posts. Lots of love for comma splices and run on sentences too.[/QUOTE]

Ampersands and ill-formed sentences are actually very common in 25 and below. I say this as a fellow grammatical noob who often has problems with incorrectly placed commas and run on sentences and use of ampersands and other errors I should probably know better having a grammer nazi mother. But hey its the internet not an essay :winkgrin:

I also wanted to say by your logic Alto is actually the one who works at Ogilvy. S/he uses an ampersand five times. Next in line is either our OP or IndependentlyAwesome with two and HJeq and Yolo using it only once each.

[vxf111]

But alto didn’t create a new username and exclusively post on this thread the only “new user” in the run on sentence and ampersand camp who has something to say about ogilvy and only ogilvy is yolo.

[trubandloki]

@Cabaret SK;7559135

It would be interesting to see how many hits they get weekly/daily on the website - they have 10,196 Instagram followers. So barring inactive users, that’s thousands of people who have eyes on whatever they post on their Instagram feed. Versus having to GO to the website and look - this is pushed out to the followers.

Call me silly but when I am looking to order something I do not start my search by going thru a company’s Instagram posts. I go to their website and shop there.
It is great that they are telling their followers. They should also tell their consumers. They are not necessarily all the same people.

[vxf111]

To me, the #1 thing that turns me off a company is dishonesty. You make a mistake? Fine. We all do. Own up to it, say mea culpa, and fix it or make up for it. Turn a bad experience back into a good one.

[edit]

[vanessajean]

I am a huge fan of Ogilvy products and plan to order a new half pad for my gelding’s birthday in May. I’m very sorry to hear you had a bad experience OP and I hope this was just a one off. The product itself is so wonderful that I will order again for sure.

[Jealoushe]

This thread is really too bad. I have several Ogilvys, some baby pads and also just got a new dressage pad with the built in memory foam. I spoke with the owners at Rolex and they were very kind and welcoming. I have never had a problem with their service.

Their pads are super quality and my horses love them. I also have an Ecogold pad and I have to agree Ecogold has the best customer service ever - their pads are a different fit and serve a different purpose. I have several of those pads as well.

OP I am sorry you did not receive satisfactory service. I am hoping too many heads are not turned over this though, because they do have a great product and normally great service.

[akhunterrider]

This may have been posted elsewhere in the thread, but they did post on their instagram that they’re behind on orders due to them being a small company and having their business explode after all the big shows. I know from their instagram they brought 100+ pads to Rolex and sold nearly all if not all of them. Not an excuse by and means, but they’re crazy busy. They should post such information on their website.

I have heard that it is better to order through tack shops, as they charge less or nothing at all for shipping and that tack shop orders have more priority than website orders. Plus it seems like their website is always having issues.

I will say that I ordered a CO helmet from Bit of Britain last year before Rolex and shipping was delayed until after the completion of Rolex. The helmet was marked on back order. However, it was shipped promptly after Rolex.

[vegas01]

I love my Ogilvy pad but the company is awful to deal with whether direct or through a tack shop. I also have the Ecogold which I like as well.

[Moderator_1]

Based on her account info and a little Googling, YOLOpony does not appear to be an employee of the company, so let’s curtail the assumptions and comments along that vein.

Thanks,
Mod 1

[YOLOpony]

[QUOTE=vxf111;7559308]
Also of random note is that yolo and the twitter author both like ampersands a lot and that’s a funny coincidence because few people use them regularly in bb posts. Lots of love for comma splices and run on sentences too.[/QUOTE]

Stalking much?

This has descended to the beyond ridiculous.

[amastrike]

I like the look of Ogilvy pads, but I will not be buying one. I like good customer service.

[vxf111]

Reading a public twitter account and replying to a bb is hardly stalking?!

[alto]

[QUOTE=Show boots;7558951]
You are comparing apples to oranges. A small, primarily online retail shop, with in the scheme of things very few products vs a company that develops items where you yourself know there are risks and rewards in product development.[/QUOTE]
Nope - not the situation at all :lol:
Just as Ogilvy makes a specialty product, so did this company.

Both your venture and poor customer service can be extremely disappointing and frustrating.

Of course they can - my response is about hyperbole & the english language & the belief that the OP has NOTHING to be EXTREMELY disappointed about - except in the vein of

@Coanteen;7558943

Hey, I’m extremely disappointed that I ran out of avocado today.

Look at the responses on this thread, person A complains bitterly, lots of woe is you response, then a few company is great response - some of whom are immediately accused (with great ardor) of being the company in disguise (as always), then the I’ll never buy any product from that horrible company support group

• I mean what could be worse than non-reply to emails (that OP has no proof were actually received)

… oh wait … the company might’ve actually taken her money, charged her credit card on every failed transaction, then refused to acknowledge those multiple charges, never sent a product, sent a product with incorrect customizations, refused to accept return of defective product etc, etc …

But none of those concrete events occurred - the OP is extremely disappointed & airing her grievances on a very public forum over a non-event - none of which is new, SmartPak, Dover etc get slammed in this manner with some regularity, difference being that they have the budget for lawyers (or whatever) to settle it all quietly, small family companies do not.

I like the product ogilvy has, but At this point in time I would not order one from them because of this review (poor customer service, and lying sneaky people irk me)

Which lying sneaky people

• but you demonstrate my point precisely.
  I suppose the main difference between my response & yours, is that you assume the version told by the OP is objective, I do not.

and their growing pains should not hurt customer service.

Your experiences must be vastly different than mine

[PaintedHunter]

This about sums it up:

https://imgflip.com/i/8j2l6

[KateKat]

[QUOTE=CaitlinandTheBay;7558948]
Yes! I had my saddle adjusted just a little wider than his tracings to make room for a half pad. I’ve got a sheepskin that I Ike, but I want something with more shock absorption. My boy is getting older and I worry about his back.

I’ve only felt a Thinline Ultra. Are they about like that?[/QUOTE]

Thicker. Its just similar in feel/material in that it doesn’t really “give” like 100% memory foam does.

[YOLOpony]

[QUOTE=vxf111;7559863]
Reading a public twitter account and replying to a bb is hardly stalking?![/QUOTE]

Ok. Sorry. I should have said “obsessing”.

[trubandloki]

Alto, it is hard to believe that someone can have their panties that bunched about the OP’s choice of adverbs.

The OP is allowed to be extremely or any other adverb of choice, upset about this. They are her feelings. She can describe them however she wants. You do not have to agree with her but no reason to go on and on about how wrong her choice of description is.

[YOLOpony]

[QUOTE=trubandloki;7559945]
Alto, it is hard to believe that someone can have their panties that bunched about the OP’s choice of adverbs.

The OP is allowed to be extremely or any other adverb of choice, upset about this. They are her feelings. She can describe them however she wants. You do not have to agree with her but no reason to go on and on about how wrong her choice of description is.[/QUOTE]

While I agree people are entitled to their feelings, the expression of those feelings is going to affect how people interpret the product/customer service review.

If people feel the level of emotion isn’t proportional to the experience, they’re going to be less inclined to feel the review is objective or fair.

[roamingnome]

In regards to the title of this thread:

“Extremely Disappointed in Ogilvy’s Customer Service” was the subject of the email that finally got answered by Ogilvy.

I figured if that got their attention (4 emails later) it’d probably gets y’alls attention as well

[alto]

[QUOTE=trubandloki;7559945]
Alto, it is hard to believe that someone can have their panties that bunched about the OP’s choice of adverbs.

The OP is allowed to be extremely or any other adverb of choice, upset about this. They are her feelings. She can describe them however she wants. You do not have to agree with her but no reason to go on and on about how wrong her choice of description is.[/QUOTE]

By your argument, if she can say it, so can I

[QUOTE=roamingnome;7559980]In regards to the title of this thread:

“Extremely Disappointed in Ogilvy’s Customer Service” was the subject of the email that finally got answered by Ogilvy.

I figured if that got their attention (4 emails later) it’d probably gets y’alls attention as well ;)[/QUOTE]

It did :lol: