Extremley disappointed with Ogilvy Equestrian

[Janeway]

[QUOTE=YOLOpony;7559956]
While I agree people are entitled to their feelings, the expression of those feelings is going to affect how people interpret the product/customer service review.

If people feel the level of emotion isn’t proportional to the experience, they’re going to be less inclined to feel the review is objective or fair.[/QUOTE]

Now that is just silly. You can’t police people’s choice in adverbs! I also think that most people who read negative reviews of a product or place (think Yelp) are more than capable of taking a few grains of salt at the same time. I know I do. I usually weight the extreme negative against the overly enthusiastic and come up with something that feels right.

[WillowB]

Sounds like Ogilvy is experiencing some growing pains at OP’s expense.

Get your shyte together Ogilvy! You have great trendy products and sponsor some fantastic riders.

And if you need someone to build you a fantastic shopping cart with ZERO issues. I’m your woman

[alto]

[QUOTE=WillowB;7560019]

And if you need someone to build you a fantastic shopping cart with ZERO issues. I’m your woman :-)[/QUOTE]

I know they’ve been having server/website issues - I suspect they have a limited choice in ISP’s

[WillowB]

[QUOTE=alto;7560041]
I know they’ve been having server/website issues - I suspect they have a limited choice in ISP’s[/QUOTE]

Ah, that’s no good. Glad you’re already on it

[YOLOpony]

[QUOTE=Janeway;7560009]
Now that is just silly. You can’t police people’s choice in adverbs! I also think that most people who read negative reviews of a product or place (think Yelp) are more than capable of taking a few grains of salt at the same time. I know I do. I usually weight the extreme negative against the overly enthusiastic and come up with something that feels right.[/QUOTE]

Not silly at all. I wasn’t policing anything. I was merely stating the faulty strategy in using inflated language.

I was speaking to mode of expression.
You are speaking to conclusions.

They are two sides of the same coin, really; both of which hopefully lead to the same end game - moderation and common sense.

[YOLOpony]

[QUOTE=vxf111;7559421]
But alto didn’t create a new username and exclusively post on this thread the only “new user” in the run on sentence and ampersand camp who has something to say about ogilvy and only ogilvy is yolo.[/QUOTE]

I only CAME TO THESE FORUMS because I saw mention of this thread elsewhere.

Given the level of conversation IN this thread, I have no interest in posting elsewhere on these forums. They seem to be typical bulletin boards, which don’t interest me, as a general rule.

I think the moderator already cleared up the conspiracy theory issues.

[Won_For_Fun]

I purchased a pad from Ogilvy about the same time the OP did. I also went through the company’s website. Someone (Judy???) emailed me from Ogilvy a few days later and asked me if I was sure I wanted the hunter pad as usually those are only ordered in white and suggested I might be happier with the jumped pad. I changed my order. Pad arrived in the estimated five weeks. I just wanted to show the other side of the coin. I love the pad so far.

[Gorgonzola]

[QUOTE=YOLOpony;7560086]
I only CAME TO THESE FORUMS because I saw mention of this thread elsewhere.

[QUOTE]

Inquiring minds are wondering where you saw mention of this thread??

[Belmont]

I just wanted to add to this thread, for those who were inquiring about getting a Ogilvy through Equus English Riding Supply, that mine finally came!

It is beautiful, perfect, and totally worth the wait. Go through Abby and Equus!

[jn4jenny]

[QUOTE=Gorgonzola;7560122]
Inquiring minds are wondering where you saw mention of this thread??[/QUOTE]

I’m not YOLOPony…but he/she probably saw it on Instagram. EDIT: it was in the comments on this Instagram thread a few days ago, but it appears to be gone now. It’s possible that Instagram just abbreviated the comments view, or that Ogilvy deleted the comment. Either way, it was not an earth-shattering comment–basically someone just asked if Ogilvy had seen this COTH thread, and they said “Yes, and we left a brief reply on it” or something. http://instagram.com/p/ncPPW5p8jz/

[trubandloki]

[QUOTE=jn4jenny;7560132]
I’m not YOLOPony…but he/she probably saw it on Instagram. It’s in the comments. http://instagram.com/p/ncPPW5p8jz/[/QUOTE]

I do not use instagram so maybe I am looking in the wrong place. I scrolled thru all the comments I could see and I do not see it.

[Silver_Silence]

I have a number of Ogilvy products. Love them. Never dealt with the company directly (as I’m up in the great white north), so I cant speak to that. I purchased through Blueberry Hill and Bahr Saddlery. The product gets two thumbs up. I wouldn’t let one persons experience sway you.

[Romily_Bernard]

I don’t sell pads for a living–I sell books–but this feels too similar to be ignored. If the OP wants to feel extremely disappointed about her pad, she can. If a reader wants to feel extremely disappointed in my latest book, she can. And both of them can get on any public forum and discuss their feelings. It’s fine. They’re airing their opinions about their personal experiences with the product.

Personally, I want to know about the OP’s experience. I want to know about potential problems with companies I may purchase from in the future. It’s not that different from someone not recommending my book or telling people not to eat at some restaurant because his/her experience was bad. Guess what? If that bad experience truly was an anomaly, the product will continue to sell and the company will continue to grow.

Sorry about your experience, OP. Hope you find something that works for you.

[alto]

[QUOTE=WillowB;7560049]
Ah, that’s no good. Glad you’re already on it :-)[/QUOTE]
No ME to it - just that I went to put in a special order shortly after the crash & was advised to wait & speak with the rep when he comes out …
as I want a complete redesign & not just colors/logo, I chose to wait.

[soloudinhere]

[QUOTE=YOLOpony;7560086]
I only CAME TO THESE FORUMS because I saw mention of this thread elsewhere.

Given the level of conversation IN this thread, I have no interest in posting elsewhere on these forums. They seem to be typical bulletin boards, which don’t interest me, as a general rule.

I think the moderator already cleared up the conspiracy theory issues.[/QUOTE]

I’m confused though, as to why you would so rabidly defend a company if you really have no dog in the fight.

Do you really have so little to do that you can post out 5-paragraph posts responding to a perfect stranger who doesn’t like something you do like?

I’m just curious.

[IPEsq]

[QUOTE=alto;7560173]
No ME to it - just that I went to put in a special order shortly after the crash & was advised to wait & speak with the rep when he comes out …
as I want a complete redesign & not just colors/logo, I chose to wait.[/QUOTE]

Is WillowB insinuating that you are now the secret hidden employee on the forums? I said in post #2 on this thread that I couldn’t get an order through online (couldn’t even get the shopping cart to load at one point), so when I picked up the phone to call about making an order over the phone, Jack was very forthcoming that they were having server issues, in the midst of migrating over, etc. It’s clearly not a secret that their website has had / is continuing to have problems and that they are aware of it and working on it.

This thread just reinforces that even if they do get their website functioning better in the future, I’d probably still phone in any new order for a while. My only beef with that is that I didn’t get an order # / confirmation # followup until I received a copy of the invoice with my order.

[jn4jenny]

[QUOTE=trubandloki;7560137]
I do not use instagram so maybe I am looking in the wrong place. I scrolled thru all the comments I could see and I do not see it.[/QUOTE]

Hmm, maybe they went back and deleted that comment. But I definitely saw it there a few days ago. Scout’s Honor. It wasn’t an earth-shaking comment, just a response to somebody who asked whats-her-face-who-runs-the-Ogilvy-social-media-presence if she’d seen this COTH thread. Whats-her-face said that she had + had left a brief reply on the thread.

[Gorgonzola]

[QUOTE=jn4jenny;7560226]
Hmm, maybe they went back and deleted that comment. But I definitely saw it there a few days ago. Scout’s Honor. It wasn’t an earth-shaking comment, just a response to somebody who asked whats-her-face-who-runs-the-Ogilvy-social-media-presence if she’d seen this COTH thread. Whats-her-face said that she had + had left a brief reply on the thread.[/QUOTE]

She left a reply? I must’ve missed it…

[hunterrider23]

The problem here isn’t that they’re backed up, or that they use social media to advertise problems, it’s that Jack lied and said that OP canceled her order when she didn’t and said that “even though he didn’t want to” he’d give to her for free and then didn’t. Firstly, it’s his company, he should be perfectly fine with sending one for free especially after this ordeal. Secondly, even if he’s reluctant to do so, you don’t say that to the customer. And lastly, he should have sent her the pad regardless. She ordered a custom pad that is hers, why not send it now?

[french_fry]

Unless I’m missing something, the OP didn’t ask for or demand a free product. Jack offered it to offset the inconvenience of the issues with her order. Overly generous? Probably. But I am almost certain that sending her the free pad would have been less expensive than this little debacle on COTH will be.

Sounds like it doesn’t matter much either way since they are overwhelmed with orders, but count me among those who are reluctant to purchase an Ogilvy now, in large part because far too many first time posters showed up on this thread to declare their undying support (but lack of affiliation with!) for the company. Something smells fishy. I’m guessing at very least it’s their “brand ambassadors” or whatever they’re calling them.