Extremley disappointed with Ogilvy Equestrian

[relocatedTXjumpr]

[QUOTE=hunterrider23;7560253]
The problem here isn’t that they’re backed up, or that they use social media to advertise problems, it’s that Jack lied and said that OP canceled her order when she didn’t and said that “even though he didn’t want to” he’d give to her for free and then didn’t. Firstly, it’s his company, he should be perfectly fine with sending one for free especially after this ordeal. Secondly, even if he’s reluctant to do so, you don’t say that to the customer. And lastly, he should have sent her the pad regardless. She ordered a custom pad that is hers, why not send it now?[/QUOTE]

EXACTLY. If, even after all of the issues with the order, he didn’t want to “give away” a pad, he shouldn’t have told the customer he would and THEN go back and resend that offer.

He could have easily said something like “Well, since your card has not been charged and you have not yet received the pad, I can have it redirected back to the shop.” At that point, once he received it back, he could have called the OP directly and asked if she would like for him to try and process her card again, correctly, and ship the pad out again, to the correct address. It may have taken a little longer for the OP to get her pad, but it may have salvaged some of the negative feelings.

[pattnic]

[QUOTE=Gorgonzola;7560242]
She left a reply? I must’ve missed it…[/QUOTE]

I’m guessing it was either HJEq or kmcnam… apologizes if I am incorrectly calling out someone. Those two posters seemed to have the most neutral (and brief) posts regarding the situation.

(Yes, I went back and re-read because I was curious and thought I had also missed the reply!)

[roamingnome]

[QUOTE=hunterrider23;7560253]
The problem here isn’t that they’re backed up, or that they use social media to advertise problems, it’s that Jack lied and said that OP canceled her order when she didn’t and said that “even though he didn’t want to” he’d give to her for free and then didn’t. Firstly, it’s his company, he should be perfectly fine with sending one for free especially after this ordeal. Secondly, even if he’s reluctant to do so, you don’t say that to the customer. And lastly, he should have sent her the pad regardless. She ordered a custom pad that is hers, why not send it now?[/QUOTE]

Exactly! I do hope they enjoy ‘using’ (???) my not-very-traditionally-colored pad that has my last name embroidered on it

[roamingnome]

[QUOTE=french fry;7560273]
Unless I’m missing something, the OP didn’t ask for or demand a free product. Jack offered it to offset the inconvenience of the issues with her order. Overly generous? Probably. But I am almost certain that sending her the free pad would have been less expensive than this little debacle on COTH will be.

Sounds like it doesn’t matter much either way since they are overwhelmed with orders, but count me among those who are reluctant to purchase an Ogilvy now, in large part because far too many first time posters showed up on this thread to declare their undying support (but lack of affiliation with!) for the company. Something smells fishy. I’m guessing at very least it’s their “brand ambassadors” or whatever they’re calling them.[/QUOTE]

True.
I never asked for it. His words were “Well, even though I really don’t want to, I guess you’re getting your pad for free. It’s already on it’s way to your shipping address and I’ll be able to refund your card tomorrow.”

All I asked for was free shipping (which I honestly didn’t even think they’d give me- but they did!) when they shipped it to the wrong address- which could have been avoided had they answered an email I sent 2 days before the pad was shipped out.

[french_fry]

Since they are definitely aware of this thread and the bad press it is giving them I am really surprised that Jack hasn’t reached back out to you to rectify this issue.

Happy ending stories are good for business.

[roamingnome]

[QUOTE=french fry;7560289]
Since they are definitely aware of this thread and the bad press it is giving them I am really surprised that Jack hasn’t reached back out to you to rectify this issue.

Happy ending stories are good for business.[/QUOTE]

I doubt it will come.

I would happily post on here that you apologized to me and are now in fact resending me my pad.

I work with clients daily, and if I was in his position, this would’ve been the FIRST thing I would have done.

[kmcnam]

I’m guessing it was either HJEq or kmcnam

Just want to clarify that I have no affiliation with Ogilvy, I just rode in Canada for several years and I enjoy their product.

[YOLOpony]

[QUOTE=Gorgonzola;7560122]

[QUOTE=YOLOpony;7560086]I only CAME TO THESE FORUMS because I saw mention of this thread elsewhere.

Inquiring minds are wondering where you saw mention of this thread??

Instagram comments

[mvp]

[QUOTE=roamingnome;7560287]
True.
I never asked for it. His words were “Well, even though I really don’t want to, I guess you’re getting your pad for free. It’s already on it’s way to your shipping address and I’ll be able to refund your card tomorrow.”[/QUOTE]

He doesn’t sound contrite. It doesn’t surprise me, then, that when he discovered that he could find a cheaper way out, he took it. He knew he was kissing your business goodbye and didn’t care.

If you mean to apologize to a customer and make a promise about “making things right,” you have to follow through, even if through gritted teeth.

[YOLOpony]

[QUOTE=soloudinhere;7560211]
I’m confused though, as to why you would so rabidly defend a company if you really have no dog in the fight.

Do you really have so little to do that you can post out 5-paragraph posts responding to a perfect stranger who doesn’t like something you do like?

I’m just curious.[/QUOTE]

I read the thread and felt the comments about the social media were mean-spirited and irrelevant. Conversation ensued. And conspiracy theories (which were pretty funny, IMO)

I don’t recall posting any 5-paragraph posts.

I see your “Grand Prix” status, so I’m chuckling that you would accuse me of having so little to do.

[roamingnome]

[QUOTE=YOLOpony;7560365]
I read the thread and felt the comments about the social media were mean-spirited and irrelevant. Conversation ensued. And conspiracy theories (which were pretty funny, IMO)

I don’t recall posting any 5-paragraph posts.

I see your “Grand Prix” status, so I’m chuckling that you would accuse me of having so little to do.[/QUOTE]

OP here, I didn’t mention anything regarding social media other than that in an email I pointed out to them that constant posting to Instagram and Twitter makes the claim that ‘no one had time/ability to access email’ quite ridiculous

[YOLOpony]

[QUOTE=roamingnome;7560371]
OP here, I didn’t mention anything regarding social media other than that in an email I pointed out to them that constant posting to Instagram and Twitter makes the claim that ‘no one had time/ability to access email’ quite ridiculous ;)[/QUOTE]

I said “I read the thread”, not “I only read the OP”.

[vxf111]

[QUOTE=jn4jenny;7560132]
I’m not YOLOPony…but he/she probably saw it on Instagram. EDIT: it was in the comments on this Instagram thread a few days ago, but it appears to be gone now. It’s possible that Instagram just abbreviated the comments view, or that Ogilvy deleted the comment. Either way, it was not an earth-shattering comment–basically someone just asked if Ogilvy had seen this COTH thread, and they said “Yes, and we left a brief reply on it” or something. http://instagram.com/p/ncPPW5p8jz/[/QUOTE]

So who is the Ogilvy rep who left a brief comment on this thread?! No one seems to be fessing up?!

[Coanteen]

[QUOTE=YOLOpony;7560365]

I see your “Grand Prix” status, so I’m chuckling that you would accuse me of having so little to do.[/QUOTE]

Chuckling over a high post status achieved over…11 years? How many posts do young people make these days to instagrams or tumblers or whatnot? Gracious me, despite my COTH post count I don’t even have time to hang out on those media

[vxf111]

And why would ogilvy delete their twitter comment saying they HAD posted here???

[french_fry]

[QUOTE=YOLOpony;7560365]
I read the thread and felt the comments about the social media were mean-spirited and irrelevant. Conversation ensued. And conspiracy theories (which were pretty funny, IMO)

I don’t recall posting any 5-paragraph posts.

I see your “Grand Prix” status, so I’m chuckling that you would accuse me of having so little to do.[/QUOTE]

Good lord, do you not realize that taking the time to join a board (there’s a wait time and approval process, if I remember correctly) for the sole purpose of posting on one topic to defend a product you own (but DEFINITELY don’t represent) is much, much weirder than joining a BB related to your interests to have productive discussions about all manner of things over the period of months or years?

I maintain my theory that you are a brand ambassador, which also explains the teenage attitude. I think Ogilvy released the flying monkeys on this one.

[AffirmedHope]

[QUOTE=french fry;7560405]
Good lord, do you not realize that taking the time to join a board (there’s a wait time and approval process, if I remember correctly) for the sole purpose of posting on one topic to defend a product you own is much, much weirder than joining a BB related to your interests to have productive discussions about all manner of things over the period of months or years?

I maintain my theory that you are a brand ambassador, which also explains the teenage attitude.[/QUOTE]

the YOLO attitude I too, do not buy that this person so fiercely defending the brand, is not connected to them in any way professionally.

[WillowB]

[QUOTE=IPEsq;7560217]
Is WillowB insinuating that you are now the secret hidden employee on the forums? I said in post #2 on this thread that I couldn’t get an order through online (couldn’t even get the shopping cart to load at one point), so when I picked up the phone to call about making an order over the phone, Jack was very forthcoming that they were having server issues, in the midst of migrating over, etc. It’s clearly not a secret that their website has had / is continuing to have problems and that they are aware of it and working on it.

This thread just reinforces that even if they do get their website functioning better in the future, I’d probably still phone in any new order for a while. My only beef with that is that I didn’t get an order # / confirmation # followup until I received a copy of the invoice with my order.[/QUOTE]

No wasn’t insinuating. I am a web developer, and thought maybe Alto was too based on the ISP comment.

[YOLOpony]

[QUOTE=french fry;7560405]
Good lord, do you not realize that taking the time to join a board (there’s a wait time and approval process, if I remember correctly) for the sole purpose of posting on one topic to defend a product you own (but DEFINITELY don’t represent) is much, much weirder than joining a BB related to your interests to have productive discussions about all manner of things over the period of months or years?

I maintain my theory that you are a brand ambassador, which also explains the teenage attitude. I think Ogilvy released the flying monkeys on this one.[/QUOTE]

The conspiracy theories are making this discussion seem more like an episode of Lost than a thread on Chronicle of the Horse.

I do believe the moderators confirmed I am not affiliated with Ogilvy and suggested that this vein of conversation be dropped.

[Coanteen]

@YOLOpony;7560421

The conspiracy theories are making this discussion seem more like an episode of Lost than a thread on Chronicle of the Horse.

See, this is just where you show your lack of knowledge, newbie. The COTH forums have a long and proud history of houseguests