I guess I don’t really understand your issue - you are the one who stated that the breeder has 28 puppies on the ground right now. And your friend wants photos/etc. and can’t get them. So - what is the answer? I don’t know, she should ask for more, I guess, since they have staff that should be able to pictures.
But FWIW, it’s not snark. I am someone that has been in show dogs for 30 years; I know a lot of breeders across the country, some of whom have top show dogs, some who are top professional handlers, some with long-standing kennels for generations. What you describe is not typical. Does this kind of kennel exist? Maybe, but usually with a waiting list.