Haltertags.com - Issues

[Peggy]

Has anyone been having issues with Haltertags.com? Anyone gotten tags that they ordered in the last year or so?

I recently ordered some bridle tags from them. At that point I had a vague recollection of ordering tags from them at the beginning of the pandemic and, lo and behold, I had. Credit card was charged. Never received tags. Forgot about it at the time because pandemic, the education that is online but is not online education, and a lame horse. I just sent them an email which, according to this old thread, may fix the issue. But 15 plus months is a bit longer than the several months referenced in the old thread.

[SweetMutt]

I got an order from them in March or April of this year. I’ve had the “oops we missed your order” situation with them before, so I followed up about a month after I placed the order, at which point they were reportedly done and just about to ship to me. I got them shortly after that.

They must have a really crunchy old ordering system to drop so many orders, but they’ve at least always been responsive and very nice when I’ve reached out.

[fourfillies]

Same experience. I ordered for Christmas. Forgot about the order. Arrived in May. It’s a shame they are so unreliable as the product is top notch. If you email they will get you the order, also had that experience.

[Foxglove]

Never had a problem except when they misspelled horse’s name. I recall CALLING them (this may have been quite some time ago) and having a pleasant conversation about the odd name. They replaced the halter tag . . .best quality I’ve found.

[Tee]

I ordered from them back in April - took about 6 weeks to get one halter plate, but all was fine.

[Jo]

From my experience they are always “slammed with awards season” - regardless of the time of year. I’ve had speedier luck ordering through their Ebay account (if it still exists) or adding a note about needing an order by a certain time. They quality is unparalleled but speed is definitely frustrating.

[Peggy]

Thanks all. I sent them an email just before I started this thread and haven’t heard back.

[Absolut_Equestrian]

I ordered in October, emailed a few weeks later and then suddenly they were “rising in the que” and shipped a few days later. Pretty typical in my experience.

[four2farm]

I actually put in order with them in May and emailed them thursday am after reading this thread, lol. I got a reply with a tracking number, an apology and a free tag on Friday night. I have always used them for tags and love the quality so to me it was worth the wait.

[soloudinhere]

They’ve always been notoriously slow. I don’t get the sense it’s a large business with a lot of people, and maybe not super organized.

[Peggy]

Heard back today with an apology, an offer of two free items, and an offer to continue or cancel the really old order.