It’s going to be impossible to track down what happened especially on an app like snap chat that evaporates. Even the mother doesnt know.
Therefore it’s impossible to address it specifically without going down a rabbit hole. It’s important to remember that in interpersonal disputes the one that complains first is not necessarily the innocent victim. Indeed, it’s not uncommon for people who by any objective standard are the instigator of conflict, harassment, or bullying to figure out how to use authority figures as part of that harassment (telling mom, teacher, police, etc).
It’s also possible for someone child or adult to over react to something on SM that has no malicious content or even intent.
I think another angle to the social media aspect is to say generally that when interpersonal drama gets attached to an institution on SM, it really damages the reputation of the institution. Other people seeing it could decide to take their business elsewhere. It really impacts you and the horses, potentially.
That is something tweens don’t know. They are surrounded by middle school drama. And they consume vast quantities of online material where entertainers a bit older than them huff and puff and sashay and flounce and act out and create train wrecks because that kind of drama is catnip to a teen audience. And all the reality shows provide tween level drama for their adult contestants.
So you could be 13 and be under the impression that creating drama on SM is a neutral to good to even lucrative activity.
I belatedly came upon the saga of the teenage white rapper Bhad Bhaby who parlayed a Dr Phil temper tantrum at age 13 into a rap career, with the help of a cynical promoter. It is an object lesson in the power of bad behavior to make you moderately wealthy in some entertainment niches.
But that’s only true in a certain slice of SM entertainment. The rest of the world does not want drama attached to its institutions and businesses. People do get fired for this, if they involve their employer or become too notorious in some way including IRL conflict that gets filmed and goes viral.
So every one of your students can be seen as “representing” the stables, horses, program. If they are able to maintain the reality and the image of being a happy cohesive team, that will make the rest of the world respect them, the program, you, the horses. If they start fighting in public they make themselves and by extension the program and the horses look like trash and could make people avoid or downgrade the barn. No one likes barn drama and people avoid barns with drama. Your SM drama rebounds negatively on you.
Tweens don’t necessarily understand this, indeed many adults don’t either. But tweens may even believe that SM drama is cool, or good PR, or makes them into the next Kardashian.