II just want to make sure I"m not being too harsh. I have policies for my lesson students that I am pretty strict about but with COVID have been lenient, more than likely too much. Here’s a quick run down:
10+ minutes late- forfeit lesson, even if it’s prepaid (3 strikes)
No call No show- 1 strike and you’re out if you don’t respond to my call, up to my discretion of you do
Same Day cancel - 3 strikes and a $10 per occurrence no scheduling until I’ve been paid those fees
I have a student who I am struggling with. Her grandmother brings her and can’t seem to keep things together. They have 6 cancelations in the 7 months she’s been riding here for various reasons (no proper attire, sickness, funds etc) and a no call no show that I decided to keep on record but not penalize for due to them being sick. This person has also gotten in my face about getting my Covid vaccinations not only in person, but over text and over Facebook messenger. I had to tell her twice to leave it be.
Overall, they miss at least one lesson a month, and have been inappropriate with communications with me. They texted me last night at 10pm asking for me to float the lesson this week and they would pay me double next week. I said no to that.
I’m thinking give them one more lesson, if they screw it up in some way, then I’ll kick them from the program. Too much? Should I say something now or just let it play out?