I read the H&H article. I don’t think this spectator was being dishonest, but just reporting what he saw, as he saw it. It does sound like the rider didn’t communicate well how she felt afterward, and with all the spectators cheering around, I can better see how this created an atmosphere of “okay-ness.” Even this guy who is trying to support Todd admits it was difficult to watch.
This does kind of align with the screenshots of her saying that the horse will jump but not step into water, and that the horse has “taught” his rider to expect this (hence her kind of freezing because of the difficulty of unlearning the riding muscle memory to expect a stop). But again, why this was the tool deliberately selected out of Todd’s toolbox to use to school both horse and rider that stopping wasn’t an option, bit of a yikes, and also why not try to teach the rider as well as the horse to approach this better and enlarge the skills she has to cope.