So I have had nothing but good experiences.
That said, I remember the reputation they had back when I was a junior… Then they rebranded and I stepped away from riding for seven years and just forgot about the horror stories.
As a number of my equestrian acquaintances on FB can attest to, I panicked when I ordered the first pair and it dawned on me “LM” stood for La Mundial. “What have I done” was the prominent thought.
But the service was fabulous. The boots arrived a week earlier than expected. I got regular updates on what was happening. They even changed part of my order a few weeks into production (I wanted different piping). The rep did a great job fitting me. For the second order, they had all my measurements. And despite all the chaos will holiday shipping and the dumpster fire that FedEx has been in my neck of the woods, they still came in a fairly timely matter (two extra weeks. I wasn’t concerned. They can’t control FedEx, although I wish they’d use UPS…)
My two cents is that all the custom boot companies have their horror stories. I really can’t think of one brand where I haven’t heard a story that made me grimace. And it definitely comes down to who’s measuring you for fit. Makes a big difference.
And for those still riding in pull-on boots—lord, I was too, but holy cow the convenience of zippers. And the zippers are waaaaaay better than they were 15 years ago. Totally worth the splurge for good fitting, functional, easy to wear boots.