Please report GLITCHES with update here!

[nadasy]

[Mod note: we moved the first few posts over from another thread. Because they were posted before my opening post in this thread, they’re appearing before my OP, so here’s my first post again, for clarification:

Update GLITCH REPORT

---

We’ve heard your valuable input re: font and format issues, and are working on them as we speak, but we wanted to create a “punch list” here for other items we need to address.

If you’ve run into a link or a function that doesn’t work or works differently than it did before, please let us know here.

If you find things look or work differently when you’re using different browsers to access the site, please let us know.

When you’re issuing your report, please feel free to provide details and let us know what browser and version you’re using to view the site. You can usually find this info by clicking “Help” then “About xyz browser” from your Internet browser toolbar.

Please direct general comments about the new site and general comments about trends in the forum’s speed to this thread.

You can also contact our New Media Director, Erin Bush, with comments or concerns at erin@chronofhorse.com.

Thanks!
Mod 1

---

I used to stay logged in. Now, since the upgrades, every time I bring up the site (from BookMarks), I have to sign in w/ my password, even if I’ve ticked the box for ‘remember me’.

I’m using a MacBook and Safari, that hasn’t changed. Is this a new thing since the upgrades?

Regards,
Dinah

[TheJenners]

I have XP, and use Firefox to browse. The ads take up about 2/3 of the screen, which squishes the forums.

[shall]

The main forum size cannot be adjusted in either IE or Firefox. If I make my browser wider, the forum size stays the same (squished). It makes it difficult to browse or spend time at the site. I use Vista 64.

Something advertisers might like to know is that the rapidly blinking ads (Smartpak) are distracting and a turn off. With the new format of large ad’s, their message comes through fine with non-blink. The ad display part of the new site works better than the old.

[Moderator_1]

Update GLITCH REPORT

We’ve heard your valuable input re: font and format issues, and are working on them as we speak, but we wanted to create a “punch list” here for other items we need to address.

If you’ve run into a link or a function that doesn’t work or works differently than it did before, please let us know here.

If you find things look or work differently when you’re using different browsers to access the site, please let us know.

When you’re issuing your report, please feel free to provide details and let us know what browser and version you’re using to view the site. You can usually find this info by clicking “Help” then “About xyz browser” from your Internet browser toolbar.

You can also contact our New Media Director, Erin Bush, with comments or concerns at erin@chronofhorse.com.

Thanks!
Mod 1

[Fairview_Horse_Cente]

Premium members can’t attach photos to posts.

[Sharon]

Paid subscriber unable to log into magazine

I am a long time subscriber to the print magazine. Paid and up to date.
No prior problem using my user name and password.

The log in rejected my user name and password.
Yes…I read FAQs. …which said that the old user name and password works.

I finally requested a “lost password” thinking that there was something new I had to do.
The return email from the Chronicle directed me to “register” with a new user name and password.
I had to register again and now I have a different log in name and password.

If we all had to register again, just tell us.
The FAQs page should have had acturate information.

Internet Explorer 8
Highspeed broadband connection

As a paid print subscriber, I am interested in the print magazine and my subscrition.

Thank you for taking our glitches comments.

PEASE BRING BACK THE CHRONICLE BANNER.

Sharon

[AlmostDun]

Search Function Needs Improvement

The search function for the magazine (the one at the top right under the registration link, not the one on the blue bar) could use some improvement.

First, label it more clearly so that you can tell it is the magazine search function, not the forum search function.

Second, the layout is such that the internal scroll bars get pushed out of the window and are inaccessible.

Third, the search filters are in great need of improvement.

Example:
I wanted to use the advanced search function to look up an article by McLain Ward. No instructions on how to find advanced search. I took a guess and clicked on the arrow next to the regular magazine search box. This did indeed bring me to a link for advanced search. I clicked and got to a search page. Instead of a box where I could type the author name and tell it to go, I was greeted with a drop-down menu and a scroll bar. The drop down menu was too wide for my laptop PC screen resolution, so the scroll bar was almost entirely hidden off to the right. Grabbing a little scrap of scroll bar, I rolled down the list in search of McLain Ward. There are at least two entries for his name: “By McLain Ward,” and simply “McLain Ward.” George Morris has several entries, depending on whether you include his middle initial or not. Very annoying. I’d rather be able to just search for an author with McLain in the name.

Info about my PC:
Windows XP SP3
IE 7
Screen resolution 1280 x 800 (max possible with this hardware.)

[Ghazzu]

Quote button missing from message panes in Firefox 3.5.5, Win XP machine

[Ghazzu]

Actually, reply and edit buttons gone, as well.
The only way I can post is to use the “quick reply” box.

[RiverBendPol]

Aside from the blinding headache, my prob is that when I log in through Safari, the server shuts down. It seems to be OK on Firefox but Safari can’t seem to cope.
Thanks for all your good works…:winkgrin:

[Mav226]

Is there a way to make the HUGE ads on the right hand side smaller? It squishes up all of the rest of the font (that I actually want to read) and makes it difficult to see.

Also, it would be nice if the coloring/font, etc. looked more like the actual chronicle magazine.

[saje]

The magazine reader “feature” is very slow and chokes my browser (latest Firefox 3.0.15 on a compaq laptop running Windows XP). PDFs are, IMO, far easier to read and use.

I clicked around the main site, and I’m sorry to say it is not appealing to me at all. It looks like Equisearch or virtually any other horse site out there. I liked the old format much better, it was easy to find what I wanted because it correlated with the magazine.

I find the drop down menus irritating, they’re either hypersensitive and drop when you don’t mean them to, or go away too fast when you DO want them.

If there’s meant to be an ad over the main header, I’m not seeing it, and I don’t think I have it blocked, unless it’s a Google ad.

If I didn’t know what site I was looking at, the size of the ads on the side combined with the general layout of things, plus the lack of the classic Chronicle detailing would make me assume the entire site was devoted to selling something, and I probably wouldn’t investigate further. That and the fact that it now looks like every other site out there. The green on glaring white keeps making me think of Dover’s & Equisearch, neither of which I will frequent for long. (Though I’m sorry to say that Equisearch has a better front page layout)

My apologies for being so negative. My husband runs his own servers and maintains a couple of sites that are about 1/1000th the size of this one, so I know what an utter PITA upgrades are, even without the outraged denizens of a forum yelling at you! However not all change is good, and old is not always bad. I fear this attempt at New!! and Improved!! has been a serious misstep.

[VirginiaBred]

On the “old” board, when you read an article, the name of the thread would turn from a bold color to a not bold color, indicating you had read the thread. It’s not that way now.

Now, you can’t tell that you’ve read a thread.

[Simkie]

[QUOTE=VirginiaBred;4487670]
On the “old” board, when you read an article, the name of the thread would turn from a bold color to a not bold color, indicating you had read the thread. It’s not that way now.

Now, you can’t tell that you’ve read a thread.[/QUOTE]

This still happens for me, but it’s very subtle, as the difference between bold green and not-bold green is really not very apparent.

Running Firefox 3.5.5 on Vista.

[VirginiaBred]

@Simkie

This still happens for me, but it’s very subtle, as the difference between bold green and not-bold green is really not very apparent.

Running Firefox 3.5.5 on Vista.

No, that’s not what I’m talking about. I see the difference to (although not enough of a difference with the green). I’m talking not changing at all. It does it on some threads but not on others.

[Sonesta]

Not sure that I want to complain about this (LOL) but thought you should know that for some weird reason, there are NO ADS showing up on my screen at all. None at the top or the sides. On the side is only the video, the Join Our Community links and the RSS Feed links.

I use IE8 and don’t have any popup blocker or anything else on of which I am aware that would block ads.

[Sharon]

Still not able to log into magazine

Sunday evening,
Rejects my “new” user name and password"… obtained after I was told to register again
also rejects my “old user name and password”
thank you for all your efforts.
I have always loved the Chronicle and the quality of the writers.
Sharon

[AnotherRound]

Search doesn’t work for my own username: it returns nothing beofre 2006 or 2004, depending. Depending on what, I have no clue, however sometimes its all the posts before 2004, somtimes before 2006. And yes, I checked the search criteria so that it is correct.

[Moderator_1]

[QUOTE=Sharon;4488120]
Sunday evening,
Rejects my “new” user name and password"… obtained after I was told to register again
also rejects my “old user name and password”
thank you for all your efforts.
I have always loved the Chronicle and the quality of the writers.
Sharon[/QUOTE]

Hi Sharon ~

The links for this week’s magazine were being fixed, but in the meantime, you can access it here.

Anyone having trouble signing in to the main site, please contact Sara Lieser: slieser@chronofhorse.com.

If you’re having trouble logging in to the forums, please contact chronadmin@comcast.net.

Sorry for the trouble. We’ll be checking into everything on this thread, but I want to address the things I can give immediate answers to.

Thanks!
Mod 1

[Roan]

I’m going to assume you’ve installed vBAdvanced 'cause that’s what this looks like.

It also looks like it was not tested in Firefox or with variable width screens.

Please consider a variable width template instead of this static one. Yes, they are a little much harder to work with than a static one but a lot of people have 2048+ res monitors now. This puppy is SQUISHED!

PLEASE either change the default font from Lucida grande to verdana or arial or at least give us the option of selecting a different template. Although it looks fine in IE, this font looks horrendous in Firefox 3.5.5 (probably looks just as bad in lower versions of FF). I don’t use IE unless it’s to test my own web sites for compatibility. Something I think you guys forgot to do

Lemme rephrase that – I think it was tested, but I think you guys may have underestimated how many people use browsers other than IE. My logs tell me that the majority of the people who visit my web sites do not use IE – they use Firefox or Opera. Some of the newer ones, like Chrome, are gaining fast.

Eileen