I get what you’re saying, but I was a long time poster years ago (when we were previously in horses) but couldn’t remember my password or username so changed it. In any case…
To expand upon my earlier post, the horse we received was clearly extremely well cared for, arrived in good flesh and ESHI was in touch every step of the way. He is exactly as described, puppy dog personality, literally couldn’t be sweeter. Their current rider does make every horse look good, so ESHI put us directly in touch with her so we could discuss riding style as I mentioned, we’ve been out of riding for some time. The rider accurately described this horses’ level of greenness, so we knew what we were getting.
I feel bad for anyone who has had a bad experience in any transaction involving horses, as it does make everyone wary but it does happen even when you have long standing relationships. For example, we purchased our last horse from a trainer we’d been with for years, 4 months later, the horse ended up having to put down directly because of the trainer’s negligence and all we received was an “I’m sorry” text.