Anyone else notice a “fulfillment fee” they now add on to each order?? I haven’t seen that from any other horse supply site…yet
I ordered something last week and I did not see a fulfillment fee.
I didn’t have a fulfillment fee on my last order, but since this fiasco has started with them, I’ve intentionally avoided SmartPak and have only placed one order with them.
I’m choosing to pay for shipping with other vendors vs getting free shipping from SP with the risk of my stuff just not showing up.
Yes! I just set up an autoship a couple of weeks ago and was charged a $1.95 fulfillment fee. Mine was for a gallon of EO-3 and I was wondering if it was because of the weight. The price per gallon and free shipping is still cheaper than any other place I’ve found.
No I was charged the fee for a girth!
Interesting. Hmm…
I just looked thru a whole bunch of orders and I do not see a fulfillment fee.
Edit to add - I get a monthly smartpaks, so maybe that is why?
I do have an autoship already 
Okay so I almost just ordered something from SmartPak, and when I got to the final checkout window, yes they did add a $1.95 “fulfillment fee.” If you mouse over it, it says for “increased labor/fuel costs etc.”
I ended up ordering my item from another vendor because with Black Friday discounts, it literally cost me $1 more elsewhere even INCLUDING shipping. SP would’ve been free shipping (barn saver), but this same item wasn’t eligible for SP’s Black Friday sale code, plus the fulfillment fee, I’d rather my $ go to a small locally owned tack shop vs Big Box SmartPak. I also know it’ll actually show up by Christmas 
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Smartpak is having trouble with staffing in the warehouse (Plymouth MA)…they also had a reduction in workforce in the corporate office. Business is also down. A lot of retailers in general are offering 20-30 percent off sales for the past couple of weeks. It’s the state of the economy right now.
Ordered a halter on Monday, the extra fee was added. They never mention it until checkout, sneaky.
There better not be an extra fee on my monthly smartpak.
I’d rather just an increase in the shipping fee than a fulfillment fee. I wanted to order some customer halters using the Black Friday deals, but the ones I want are on backorder so don’t qualify 
Okay here’s something crazy, I’m just killing time browsing Black Friday sales, not really looking for anything in particular, just looking for funsies. The bellboots I use are on sale for $12/pair at SmartPak, and I don’t need them ASAP, so I figured I’d give it a shot and order a pair.
NO FULFILLMENT FEE.
I’m wondering if maybe fulfillment fees only apply to items they don’t stock in the warehouse and have to be shipped directly from the brand? I have no idea, just a theory, but I got a pair of black Arma bellboots for under $14 including tax.
Maybe? My girth was a smartpak housebrand and I still got the fee, but i guess itcould just be cobranded.
My black Friday order had a bunch of different stuff including bulk items.
Sometimes my shipping notification says Bender Warehouse, maybe that has something to do with it?
Or ship-to location? I’m in CA.
I just asked about the fulfillment fee on a live chat on the Smart Pak web site and this is the response I got:
This fee is being charged to all customers currently. We have recently added a fulfillment fee of 1.95 on every order over $19.50 due to the increasing costs of shipping, packaging and labor.
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I guess they built an Amazon warehouse in the same town so they’ve lost a bunch of their workforce-and you are right, several layoffs (again) recently.
Curious how long before they are divested.
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I think they have a warehouse somewhere out west as well, maybe Nevada area? Last time I ordered something, some of my items shipped from MA while the others shipped from the west coast.
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Yes, the have/had a warehouse in Reno. I’m in Boise and would get stuff next day, but it’s been years since that’s happened. I didn’t notice the fulfillment fee for the order I placed on Monday, but yep, it’s there. I ordered two buckets of Tri-Amino which have already shipped, and a bucket of the SmartPak electrolytes, which have not shipped yet.
The breeches and saddle soap I ordered on 11/5 did not have the fullfillment fee, so it seems to be brand new for the holiday season.
For the first time, an item I ordered from SmartPak shipped USPS. Maybe it was dropped shipped from the manufacturer, but that was a new one for me.
