My last autoship supplement had the fulfillment fee. I had to dig to find it. There is (was) no mention of it anywhere on their website. I told the rep that it’s pretty sneaky to just add it on without any notification or mention of it on the website. It used to be you got free shipping for orders over a certain dollar amount. Now you’re being charged a fee for orders over a certain amount. The banner on their homepage still says “Free shipping everyday on autoship supplements over $40…” I call BS. A fulfillment fee might not be coded as a shipping fee, but that’s what it is.
3 Likes
An update on shipping/processing:
- Placed an order on Dec 2nd and it shipped yesterday
- Placed another order yesterday (5th) and it shipped today
I don’t mind the fulfillment fee if things continue being this quick, although I’ll keep ordering things that i really need (ex supplements) a month in advance just in case but fingers crossed!
You make a very good point here. They advertise free shipping but then smack on a fulfillment fee…that is not right.
The slip that comes with my autoship does not have any pricing on it and when I look online there is nothing about the fulfillment fee listed with the order… Weird. Annoying. Disappointing.
Funny, I just looked in my email and I have an email from Smartpak telling me that the cost of my Smartpaks is going up ($1 for each product, total of $2). But in the long email it never mentions the new fulfillment fee. It also says across the top of the email that Autoship over a certain amount ships free…no mention of a fulfillment fee.
Screen shot of the top of the email.
1 Like
I just called to arrange an exchange for a different size, I forgot to ask if there would be another fulfillment fee charged on!
I found the fulfillment on my auto shipped supplements randomly by clicking the little question mark next to the item in my order history.
And the only reason I went hunting for it was this thread.
1 Like
Thank you @Syrynx.
I see it on my order that is processing right now.
The none supplement order from Nov 15th did not have it and neither did my November supplement order.
I just do not get how they can say stuff ships for free and then turn around and charge us a fulfillment fee.
1 Like
Fascinating! I got an email yesterday that the cost of my supplements was going to go up. I went to peruse the website to see if I could find a cheaper gastric supplement (I did), and stumbled across an extra 1.95 fee on my 11/18 smartpaks shipment. I read everything they send, and had no idea!
1 Like
I am with you @joiedevie99. (Though I admit I might miss an email now and again. They send so many.) I would not have known about the additional fee if I had not read about it here and then went looking for it to find it. I specifically looked at the paper in the box and there is no mention of it there.
I get needing the fee, I do not get why they are being sneaky about it and I feel like they are lying with their free shipping proclamation now.
3 Likes
This is pretty much what I told the rep when I contacted them about the fee a couple of weeks ago. It is very dishonest and sneaky.
1 Like
Yeah, I’m a bit miffed at the fees AND price increases. I think I need to shop around for a change of supps.
1 Like
I actually don’t mind the fee but I am really PEEVED about the way it’s just sort of snuck on there with no announcement, and buried in such a way that makes it easy to overlook it. I wonder how many times I’ve paid it before I actually noticed? POORLY HANDLED even if the fee itself is understandable due to rising costs. REALLY POORLY HANDLED.
6 Likes
Agree, A explanation of why it appeared would have been nice, and I can’t even find out how much my supplements are going up to. I get free shipping with the barn saver program so I’m seeing if I can get cheaper supplements. He’s only on a hoof pellet and msm.
