Like everyone that pre-ordered this camera, I got the announcement today that they are delayed again - this time until March. By that time, they will have been using my pre-payment $$ for close to a year. I have requested a refund, no reply from them yet. The pre-order discount is not worth tying up my money for that long. Anyone else opinions or thoughts? I was really looking forward to getting it in June… then in October… then in, well NOW. :no:
I’m sorry to hear that :no: Hopefully you get a refund, it sounds like they really messed up.
Ugghh, got my update today.
According to the company, none of the pre-orders went towards R&D, but they were used to attract investment funding. They say they guarantee all pre-orders in terms of refunds because they haven’t spent that money.
I ordered last Sept. and at this point, I’m thinking “what the hell is a few more months?” I suspect the upgrades will make this a pricier unit when it hits the market, and at the end of the day, I want it.
sigh
Just bought a Pixio, which works indoors and out. I’ll let you know how it goes!
[QUOTE=dressagegirl123;8947984]
Just bought a Pixio, which works indoors and out. I’ll let you know how it goes![/QUOTE]
I heard great things about Pixios. Not sure how they compare to the competition though. Keep us posted!
Yes, I received an email saying the same thing (March).
I’m a bit annoyed, but what can you do? I’m not going to ask for a refund yet, I’m just hoping it will be ready then.
I just received the same email. I can understand a delay of a few months, but well over a year?
Was the thing totally undeveloped? Or did they run into issues when they tried to ramp up production? The of problems that they are now supposedly trying to solve make it sound like the thing was barely a concept a year ago.
[QUOTE=J-Lu;8947971]
Ugghh, got my update today.
According to the company, none of the pre-orders went towards R&D, but they were used to attract investment funding. They say they guarantee all pre-orders in terms of refunds because they haven’t spent that money.
I ordered last Sept. and at this point, I’m thinking “what the hell is a few more months?” I suspect the upgrades will make this a pricier unit when it hits the market, and at the end of the day, I want it.
sigh[/QUOTE]
This is exactly where I am at now. I have already spent the money, I still want the camera so if its March its March. I am annoyed for sure, but I feel like I’m kind of stuck. If I get my $$ back then I won’t get the camera, or I will pay even more…
How did you find that info? I got the impression the company was sneaking around and not being completely honest with what was going on
[QUOTE=J-Lu;8947971]
Ugghh, got my update today.
According to the company, none of the pre-orders went towards R&D, but they were used to attract investment funding. They say they guarantee all pre-orders in terms of refunds because they haven’t spent that money.
I ordered last Sept. and at this point, I’m thinking “what the hell is a few more months?” I suspect the upgrades will make this a pricier unit when it hits the market, and at the end of the day, I want it.
sigh[/QUOTE]
I’m feeling the same way. Ordered over a year ago, and I’m torn between wanting my money and wanting this product. I was more patient before, but now I have a just started 3 yo and I’m dying to document the progress. Half debating going the Pixio route, but there are things I like better about the (eventual) soloshot. Pixio would end up being more expensive for me (by roughly $400!) and I like the long range of the soloshot for cross country. Less range indoors but that’s alright for my needs.
Doesn’t the Pixio end up being more way expensive, because you’re only buying the robot? Unless you have a camera that works with Pixio I suppose. The Soloshot 3 order comes with the camera and robot and is priced at much less than the Pixio from what I’ve seen (unless I’m looking in the wrong places??). Plus you don’t have to set up the micro-beacons around your arena with the Soloshot. I’m probably going to wait for the Soloshot assuming it doesn’t get delayed again, but I am definitely curious about the Pixio as well!
[QUOTE=SnicklefritzG;8948154]
How did you find that info? I got the impression the company was sneaking around and not being completely honest with what was going on[/QUOTE]
I emailed the company, expressing my concerns about a possible bankruptcy. They explained how they’ve been approaching the situation so as not to go into bankruptcy. They said they were making very small batches and testing them (they send them to users, who report the pros and cons), and then tweaking the design/changing manufacturers for the next small batch. This is why the whole process has taken so long. They didn’t anticipate the problems they encountered and they don’t want to mass produce until a batch is up to par. They also explained the pre-purchase strategy.
I have emailed them/ PM them on facebook several times and I generally get a very fast, seemingly honest answer about things. I don’t get the impression that they’re trying to hide things as much as they don’t want to advertise all of the problems that they’ve encountered.
[QUOTE=madams747;8947722]
Like everyone that pre-ordered this camera, I got the announcement today that they are delayed again - this time until March. By that time, they will have been using my pre-payment $$ for close to a year. I have requested a refund, no reply from them yet. The pre-order discount is not worth tying up my money for that long. Anyone else opinions or thoughts? I was really looking forward to getting it in June… then in October… then in, well NOW. :no:[/QUOTE]
Madams747 –
Thank you for reaching out to customer service, we’ve experienced a high volume of emails and are working to get back to everyone as soon as humanly possible. I first off want to apologize for the hassle and frustration that our delays have caused you. This is definitely the last thing we wanted for our valued customers. We genuinely thought that Soloshot3 would be ready by now, but we’ve experienced a few unforeseen hurdles. We want to be completely transparent, so we outlined the roadblocks we’ve come across and our plans for solving them in the most recent order update you referenced you received. Here’s the link to that full update, just in case you want to look over it again: https://shop.soloshot.com/blogs/updates/november-preorder-update
You also voiced your concerns that we’ve used your pre-payment money towards research & development. We’d like to assure you that we have private investors that fund us, which is why we are able to offer a 100% cancellation policy to our customers. We will not touch those funds until 30 days after we finish shipping all pre-orders (to allow time for returns as well). As soon as customer service processes your email, we will get your full refund issued. Please feel free to ask us any questions and/or voice any more concerns and frustrations, we can be reached at info@soloshot.com .
Madams747 –
Thank you for reaching out to customer service, we’ve experienced a high volume of emails and are working to get back to everyone as soon as humanly possible. I first off want to apologize for the hassle and frustration that our delays have caused you. This is definitely the last thing we wanted for our valued customers. We genuinely thought that Soloshot3 would be ready by now, but we’ve experienced a few unforeseen hurdles. We want to be completely transparent, so we outlined the roadblocks we’ve come across and our plans for solving them in the most recent order update you referenced you received. Here’s the link to that full update, just in case you want to look over it again: https://shop.soloshot.com/blogs/updates/november-preorder-update
You also voiced your concerns that we’ve used your pre-payment money towards research & development. We’d like to assure you that we have private investors that fund us, which is why we are able to offer a 100% cancellation policy to our customers. We will not touch those funds until 30 days after we finish shipping all pre-orders (to allow time for returns as well). As soon as customer service processes your email, we will get your full refund issued. Please feel free to ask us any questions and/or voice any more concerns and frustrations, we can be reached at info@soloshot.com .
J-Lu,
First of all, thank you for your support and for hanging in there with us. We so value our customers and understand your frustrations. We want nothing more than to get Soloshot3 into your hands ASAP, and we are doing everything possible to make that happen as quickly as we can while still ensuring the utmost quality.
We want to be transparent with our customers, so in our latest pre-order update, we have explained all of the hurdles we’ve faced during the manufacturing process and are showing our plans for solving these issues - here’s the link: https://shop.soloshot.com/blogs/updates/november-preorder-update
You are correct. We are funded by private investors for R&D which is why we are able to offer a 100% cancellation policy to all of our customers. We will not touch those funds until 30 days after we finish shipping all pre-orders (to allow time for returns as well).
Soloshot3 is a first-of-its-kind technology and we can’t wait to get it into your capable hands. Thank you again for hanging in there with us. We hear your frustrations and value you, so please reach out to us at info@soloshot.com with any questions or concerns.
[QUOTE=SnicklefritzG;8948154]
How did you find that info? I got the impression the company was sneaking around and not being completely honest with what was going on[/QUOTE]
Hi SnicklefritzG -
I want to personally assure you that we are not trying to hide anything or be dishonest. We try to be transparent with our customers at every touch point. Have you been receiving our newsletters and pre-order updates? Sometimes these emails get sent to the spam folder, so maybe try adding info@soloshot.com as an approved email address. Below is a link to our latest product update, which explains each hurdle we’ve encountered and our plans for solving said hurdles: https://shop.soloshot.com/blogs/updates/november-preorder-update
Please do not hesitate to reach out to us at info@soloshot.com with any questions, comments or concerns.
I was also very concerned to receive the email - I ordered last month because it was expected to be out “late fall”.
Really hope that there will be compensation for those of us who are patiently waiting delivery.
If the camera will automatically photoshop perfect position over a fence then I will forgive them this latest delay :lol:
I got the same email and placed my order last April. Like others, I still want it, so I guess I’ll invest in some patience therapy and wait it out. 
I ordered in September 2015. I didn’t receive the latest update. Aggravating. I was not pleased with their customer service fellow who called me (see thread in Off Course).
