I’m a happy mid-Atlantic Devoucoux customer. I had excellent service with my first saddle, which ended up being custom-fitted to my horse on-site by a master saddler who did surgery on the panels in the tack room. Horse changed shape dramatically and I called their rep to have the panels refitted; I had a good idea of what would work for him. We tried that, which was fine, and then tried a Chiberta with the D3D panel. Immediately I had two more feet of stride, which was no mean achievement for a 19-year-old horse. So I’ve had my Biarritz with their D3D panels for about two and a half years now and have been very pleased with its fit as my horse’s musculature has continued to change with age.
The rep serving our area at the time I purchased my D3D was definitely more a salesman than a fitter. I learned a ton about saddle fitting when trying to find the right match for my horse, so I was confident that I was making the right decision for my horse, but for someone without that skill set, I’d suggest enlisting a friend before buying. This goes for any of the Frenchies, actually, as I had a similar experience with Antares.
Devoucoux works for some horses and doesn’t for others. The curvy tree and wider gullet of the Biarritz works for my horse like no other saddle I’ve met. Your mileage may vary.