For someone on the hill you have thin skin and have minimal knowledge how the government works. No the government doesn’t care about this one family. The government is not going to care until it’s a high percentage of horses that this is happening too. Kathy Hobstetter (spelling?) made it clear that the USDA wasn’t demanding euthanasia, and she also pointed out the family should have made plans to send the horse back. She was the voice of reason.
And I’m never going to agree that the family of a service member should get special consideration or more sympathy. The trainer and other pros involved failed this family. It’s horrible. And yes the email was not remotely professional. Especially after they asked for no contact from the trainer. Would you send an email like that in your line of work? I know I wouldn’t.
As Coanteen stated, this family should know what red tape is like. That’s the job. Sometimes it takes heaven and earth to do something simple.