[QUOTE=BeeHoney;8286400]
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Interestingly, the regular stall boarders are the ones who make my job as a barn manager the most work. They are the ones who call and text me after hours and on the weekends, who leave a mess in the barn, want to be out at the barn at odd hours, schedule the farrier or the vet at the last second and then need help, etc. Yes, I have rules, but having to constantly remind a group of adults to follow the rules is an unpleasant task in and of itself. [/QUOTE]
FWIW, I think you are right. It’s herding cats at the boarding barn where my horse lives. (And there are some BO’s set-up/management style helps set up this problem, it’s not boarders being unruly for no good reason.) At the pro’s barn where my mare goes for help sometimes, it’s quite different. The clients do as the trainer would have them do. To talk to them, I learned that it’s because they respect the pro’s expertise and appreciate the standard of care she gives their horses.
The trainer will tell you the same thing the BO will: Managing the horses is the easy part… it’s the cotton pickin’ people that come with them that are the PITA. But from my outside, comparative perspective, things are appreciably smoother at the pro’s place where everyone agrees on a standard of care and it is high enough that clients know they couldn’t do a better job themselves. It’s really, really nice to have a horse in that kind of cradle! I always breathe a sigh of relief when I drop my mare off there.