It won’t exist. I dispatched 83 agencies/stations between PD, FD, and EMS… every single one of them had a supervisor who could and did respond to a person’s complaint. Some required a written complaint to be filed so that it could be documented, but not INSTEAD of a verbal complaint to a supervisor, in ADDITION to the conversation with a supervisor.
Sometimes there was quite a wait for a supervisor to be available if they were on the scene of an emergency, but they made the time at some point to either meet that person at the station, or they would go to wherever the person was. That’s kind of part of their job description.
Exactly.