Call your provider…
[QUOTE=Lord Helpus;6462611]
PLEASE tell me how you got “authenticated”? I get to the drop down screen with all of the cable providers listed (showing each one’s logo) and I click on DISH (I have verified my online ID and passord with DISH already, so I know I have one).
Then I get another screen with a 1 - 2 - 3 on the top and it tells me I am at Step 2, which should be putting in my online ID and password., RIGHT?
But – nothing shows up to allow me to do that.:(:mad::no:
I have dowloaded EVERYTHING required of me. I have updated to the latest versions of everything and my computer complies way above minimum requirements.
I have tried to do this through I.E. and through Google Chrome. And I get the same results.
What am I doing wrong?[/QUOTE]
I was having the same problem. My provider is Verizon was nor recognizing my log in and try to reset it and then it would not accept my email …even though it was acknowledging I was a subscriber to Verizon. I called customer service and they reverified me so I could re-register my online account with Verizon. I was then able to use my log in and password. What a hassle but it work. Make sure u speak with a live person. Not one of those online chat things where they try to walk u thru it. It’s just a waste of time. Good luck!